Accomplishing operational efficiencies will look different in each department of your financial institution. Reaching optimal operational goals is all about making processes simpler so that both needs from your customer and your financial institution are fulfilled. In the IT department, strategic operational improvements may overwhelm your resources while still not delivering improvements. Benchmark has a strategic and sustainable solution that not only will improve IT department operations, preserve your resources, and make a positive impact on your customers. With Benchmark’s Help Desk, your IT department will see a massive reduction in time and labor spent on technical support calls with the added bonus of leveraging the time saved into more opportunities for efficiency and growth. Help Desk offers your customers convenient technical support from friendly and polite technicians. Your IT department can finally experience improvements in operations through the strategic use of resources and the assistance of Benchmark's Help Desk.
With your IT department now maximizing operational efficiency with Benchmark’s Help Desk, Benchmark can help improve operations on your teller line. Tellers can have a considerable effect on customer experience and satisfaction. Improving operations should result in both eliminating slow processes and serving your customers better. Productive tellers with easy-to-use tools keep operations optimal. With CashWare your tellers can maximize productivity without having to sacrifice customer experience. CashWare is a middleware application that helps your cash recycler and teller application communicate. CashWare simultaneously simplifies your cash environment, streamlines teller functions, and even boosts customer experience. Tellers now have time to engage with guests when CashWare reduces transaction time and keeps teller functions easy to navigate. CashWare is a great tool to upgrade your cash automation, improve operations, and keep tellers and customers happy.
Remote Deposit Capture (RDC) programs are an increasingly popular offering for banks and credit unions. With this boom in demand financial institutions are feeling pressured to have a comprehensive RDC offering. Managing all the intricate details of your bank or credit union’s RDC program might have your Treasury and IT departments exhausting their resources. There is no need to drain departmental resources trying to keep your RDC program organized. Benchmark has a full offering of RDC services that can help improve operations and minimize RDC program fragmentation. RDC management truly lies in logistics, data storage, and analytics. With Benchmark's online fulfillment tool, TraxIT, you have all three at your fingertips. TraxIT gives you admin role control while having a central location for shipping logistics, directory functions, and even tracking. Storing order and client data will help when exporting custom reports based on your needs and not pre-fixed reporting. You can even submit a service request directly in TraxIT. Along with resources like TraxIT, Benchmark also has a dedicated RDC hub on-site with a team of Software Installers that can assist with mass upgrades or conversions. Already having completed thousands of conversions and upgrades, our RDC hub is ready to assist your IT Department in managing individual client conversions. Every step your bank or credit union takes to implement better processes for your RDC program helps improve operations. These steps add up and result in more time to attract more clients, maintaining current client happiness, and putting your financial institution on the path to success.