​Instilling the importance of quality service is a priority for all departments at Benchmark. Customer satisfaction is a key part of what makes Benchmark successful. Keeping our customers satisfied continues beyond just the initial sale. Benchmark's Help Desk services are ready and available to assist in any device issues our customers may encounter. Going above and beyond to ensure customer satisfaction is a priority to the Help Desk team. Check out these top 5 things you need to know about Benchmark’s Help Desk when evaluating if utilizing our services is right for you!

​Using check scanners offers huge benefits like saving time, money and resources. Procuring high-quality check scanners can yield high ROIs with device longevity and productivity. Check scanners may seem like devices designed only for banks and credit unions but using check scanners can rake in huge benefits for businesses as well. Signing up for your institution’s Remote Deposit Capture program gains you access to a check scanner and the software needed to scan checks in your place of business without having to make the drive to the bank or credit union to deposit them. This deposit is at your convenience and is simple and quick to perform. Don't waste time hauling a large number of checks to your bank when simply using a check scanner could save your business big in the long run. 

​After speaking with Help Desk Advisor Dan Samples, it’s clear that cleaning impacts the functionality of a device. It’s important to not only keep the outside of your check scanner clean to prevent the passing of germs, but also to keep the inside of the check scanner clean to keep your device functioning the best it can. Check scanners are not all made the exact same, but there is a key cleaning trick that could help improve the functionality of your device. 

​Picking the right financial equipment can be an overwhelming task. There are many different things to consider when evaluating check scanners, such as type of feed, speed (DPM), manufacturer, space constraints and more. Use these top 5 things to consider when choosing a check scanner to help fulfill the needs of your financial institution.

​Performing habitual cleaning on your check scanner is important in maintaining a clean and high-performing device. Cleaning the inside of your check scanner is easy and you can find video resources to help you on Benchmark’s YouTube channel. Keeping the inside clean is essential but cleaning the outside of your check scanner is now another important maintenance must-do. Protecting your check scanner with these sanitation tips will help ensure the health of your device and community.  

​Offering the service of Remote Deposit Capture, also known as RDC, can often have a lot of moving parts. Procuring devices, shipping to merchants and ensuring that the end-users have the hardware and software needed to be up and running are just some of the obstacles that banks and credit unions face when managing RDC programs. Starting these programs and ensuring a successful ongoing program requires focused support and maintenance. Benchmark’s online fulfillment tool, TraxIT, has a lot to offer when it comes to managing and maintaining a successful RDC program in your bank or credit union. These top features of TraxIT show how to not only manage your RDC program but also build a successful RDC program. Request a demo of TraxIT today!

While some industries have shut down or slowed, banking is an essential business. The software technology in your branches or at the RDC merchant sites still needs updating, troubleshooting or converting during this time. Social distancing can create obstacles for these installations and assistance when trying to do them in-person. With services like Benchmark’s Remote Software Installations, updates and installs are completed remotely and status reports can be monitored from your branch, main office or even at home!

Mergers for banks and credit unions are very common. Achieving success and cohesion when your bank or credit union experiences a merger can be where challenges arise. Toolbox HR’s article Best Ways to Ensure a Productive Transition after a Merger explores three major points in any merger that can effect employees. After examining this article, it is clear that these three major points can be applied to the operational obstacles a bank or credit union must conquer after a merger.

​RDC in the financial world stands for Remote Deposit Capture. First introduced in 2004, Remote Deposit Capture has grown to be a huge aspect of the banking business. Understanding this will provide more insight on how to develop or implement RDC programs in your bank or credit union. RDC could ultimately open new avenues of profit and attract new customers.

​Optimizing your bank or credit union’s branch doesn’t have to go to extremes, like turning into a VR bank or offering AI tellers, but it can instead focus on manageable change. Branch automation is the key to transforming your branch into a modern financial institution.