​When it comes to making your customers happy, one thing reigns supreme: positive customer experiences. When navigating customer happiness providing an easy and frictionless experience is extremely valuable. Banking customers have more options than ever to select traditional banking, mobile banking, or a hybrid of the two. When your customers are overwhelmed by options, you have the opportunity to stand out with the best experience in the market. Even the most isolated experiences like a Remote Deposit Capture, RDC, update for a customer can reveal how your bank or credit union prioritizes customers. With Benchmark’s quick and quality services like Installs and Upgrades, you can be assured in knowing that your customers will be happy with the attention and care they receive from your bank or credit union. 

Making mistakes is a part of any new process, but some mistakes you should never make twice. Building a foundation of proactive strategy to avoid mistakes will give you more control and achieve greater success with the installs and upgrades at your bank or credit union. Shaping your understanding of efficient and effective installs and upgrades clarifies what you need to do to avoid mistakes. Banks and credit unions have to meet and exceed customer expectations with every offering. A quick scheduled install with a friendly technician is the simplicity that Benchmark can provide and the quality service you deserve. Don’t wait to overcome mistakes in the installs and upgrade process, get ahead with Benchmark’s Installs and Upgrades.  

​Modern customers have ever evolving demands based on comfort and ease. Banks and credit unions can have a hard time competing with the convenience of online banking. However, your bank or credit union can transform your branch into a future-oriented success driven institution. Prioritizing convenience, your bank or credit union could offer services outside of the branch to help compete with modern offerings. One offering that continues to rise in popularity is remote deposit capture or RDC. RDC programs have been transformative for branches by attracting new customers, keeping current customers happy and bringing their bank or credit union into the future. 

​Efficient banking attracts customers and creates more growth opportunities. However, discovering strategies to optimize in your bank or credit union can be difficult. Instead, find ways to simplify and optimize with services you already need like Remote Deposit Capture services or Install and Upgrade services. Utilizing Benchmark's Install and Upgrade services delivers a superior customer experience while still finding ways to optimize for success. Optimization for your bank or credit union is easy with Benchmark's Installs and Upgrades.

​All Remote Deposit Capture, RDC, programs across all banks and credit unions have one thing in common, check scanners. However, how your bank or credit union approaches check scanner technology could be a critical element in the success of your RDC program. Keeping check scanners current with the latest updates on your core software or a new equipment installation could improve user experiences, save your IT department time, and could grow your RDC program. 

​From your personal technology to banking technology, getting the best from your device depends on how you use it. Optimizing your banking technology is all about matching features with use. Banks and credit union can achieve higher ROIs on check scanners or teller printers simply by implementing the right technology in the right environment. With teller capture or remote deposit capture (RDC), often times matching environment to scanner can be difficult. This article in our Check Scanner Guide Series will shed some light on how to best assign device to environment. However, Benchmark wants you to always have all of the information to make your decision so please reach out to our team to help find the best check scanner for your needs. 

Creating an integrated strategy of success for your bank requires in-depth analysis and dedicated resources. However, maximizing the operational success in your bank or credit union is an ambitious goal to achieve on your own. Serving your customers is a priority but not successfully executing an operational upgrade could negatively impact your customers. Execute improved operations with ease when utilizing services and solutions from Benchmark. Benchmark can help make a positive impact on operations in your bank or credit union with these top 3 easy ways. Explore how each service or solution can get your bank or credit union on the path to maximizing operational success.  

​Providing efficient solutions in your bank or credit union is an impactful way to maintain positive customer experiences and growth. Offerings that keep financial institutions relevant and dynamic are programs like Remote Deposit Capture. Remote Deposit Capture (RDC) was created out of a need for an easier and faster way to serve customers. RDC has been experiencing a boom in popularity and has established its true value in 2021. RDC programs encapsulate the dedicated attention that customers expect in 2021 but also demonstrates the comprehensive and well-managed offerings can enhance the customer experience and attract growth. 

​Creating solutions that satisfy two very different departments inside your bank or credit union can seem impossible. Treasury departments and IT departments in financial institutions have important priorities but finding a solution that helps both departments simultaneously can be a challenge. However, Benchmark has created a custom solution, TraxIT, that delivers more control to your bank or credit union’s treasury department while relieving overwhelmed IT departments. TraxIT was first developed by Benchmark because there were huge gaps in Remote Deposit Capture (RDC) program management support. Through the creation of TraxIT, Benchmark has been able to support the success of both Treasury and IT departments with RDC program management. 

​While you can always expect a positive customer experience and reliable results, Benchmark strives to make each customer’s experience reflect our top standards. We utilize tools and resources to ensure that your bank, credit union, and end-user receive the best from Benchmark. Benchmark and the financial world have been experiencing a boom in remote deposit capture services. Utilizing a variety of tools and resources to keep our Installation and Upgrades process organized and efficient. Looking behind the scenes at these hidden gems in our Installs and Upgrades service will help demonstrate Benchmark’s commitment to providing the results you deserve.