Letting untrained professionals conduct installs is a painful experience. End-users of your RDC program might be able to perform a DIY install but this is a mistake that can easily be avoided. The consequences of relying on self-installers can include delays and exhausting your IT department. Check scanners might be completely new and intimidating to your end-user. RDC end-users could spend valuable time trying to understand the check scanner, much less attempt the install. Not only does your customer lose time, but it also slows progress in your project. Instead, you want an effortless install for your end-user. Providing a premier install service experience should be where a customer and your bank can see a scheduled install date customized to your end-users schedule, speak with a friendly technician, help perform the install, and leave your customer feeling accomplished, satisfied, and with an upgraded check scanner. Benchmark can provide this experience for your customer and your bank or credit union. Avoid the mistake of using a DIY strategy when it comes to installs and get the best install and upgrade experience your customers deserve with Benchmark.
RDC Programs are some of the newest and most successful programs in banks and credit unions. However, managing all of the moving parts is where people start making mistakes. Even with a strong Treasury department managing your program often involves logistical turbulence, fulfillment issues, and a lot of end-user support. Centralizing RDC management with Benchmark's TraxIT keeps your RDC program organized, efficient, and effective. While RDC program management becomes easier with Benchmark’s TraxIT, your end-users might still be feeling overwhelmed and panicked about an install that isn’t scheduled or organized correctly. This panic can upset your customer causing them to make their own mistakes. Keeping installs and upgrades organized avoids mistakes made in panic and fear. Benchmark eliminates all of these emotional triggers for your customers with a scheduling tool that benefits your bank or credit union too. Protrac allows Benchmark technicians to schedule installations, lets bank and credit unions track progress, and gives your end-user custom scheduling options. Unifying the scheduling needs of your customer with Benchmark’s TraxIT saves you from a lot of mistakes that could be made in that process. Benchmark is all about efficient installs with superior service.
Poor IT Support
Relying on your IT department to serve not only your bank or credit union but to also be completely available for your RDC end-users is a mistake and could even cause tension between your Treasury and IT department. IT departments are responsible for all the technology in your bank or credit union but providing additional support for end-users can be overwhelming. Dedicated support with knowledgeable technicians who know everything there is to know about check scanners is the support you deserve and the support you get with Benchmark’s Help Desk and Installs and Upgrades. With technicians who have been working with check scanners for years, your customers will always be in good hands. Even frustrated customers deserve to be heard and cared for and that level of customer service is guaranteed with Help Desk. Help your IT department and your customers with high-quality service and efficient installs with Benchmark services like Help Desk and Installs and Upgrades.