Everything You Need to Know About Benchmark’s Remote Software Installations

​With social distancing becoming a way of life, remote services are on the rise. Remote services are services done from a remote location. Some remote services have been implemented due to the new safety parameters, but Benchmark has been perfecting remote services for years. After hundreds of customers and thousands of installs, Benchmark's Remote Software Installation service is at the top.   

What is a Remote Software Installation?
In a standard installation process, a technician would travel to a location to perform an installation on-site. This process can often be expensive and accumulate more costs. With remote software installations, technicians can access software digitally and can perform an installation from anywhere. On-site installations don’t always make sense from a logistic perspective. In many cases, remote software installations are needed because a mass installation is required. Sending out technicians to every location or to every computer would result in significantly higher costs and take way too long, while remote software services help save you both time and money.
 
Benchmark’s Remote Software Installation
When creating Benchmark’s Remote Software Installations, understanding the needs of our client’s helped shape our design. We prioritized organization and efficiency, which has resulted in high customer satisfaction. Taking you through Benchmark’s Remote Software Installations process will help identify key features that help us earn that high customer satisfaction.
Typically, customers can be facing a few main scenarios when encountering a big installation project; three real project related scenarios include onboarding new merchants to a Remote Deposit Capture program after a merger or acquisition, an update of existing software, and replacing software with a new offering. These types of client installations can range from dozens of installs to thousands of installs. Benchmark utilizes our project management software, Pro Trac, that not only keeps scheduling simple but can also be viewed by the client at any point in the installation process. This transparency helps clients feel more comfortable and more in control of the entire install. After each installation is complete, Benchmark will review and test the hardware and software and then a combination of both the hardware and software. Benchmark’s Remote Software Installation process was engineered specifically to ensure that your installations are organized and timely.
 
Don’t Take Our Word For It
Excellence is a part of Benchmark’s legacy because we continue to fortify our high customer service standards. Our Remote Software Installation team has been recognized by our customers for being professional and courteous. We send out surveys to encourage customer feedback and on our latest survey, we received an abundance of positive feedback. Benchmark would like to extend a big thanks to all who participated in the survey. Making our customers a priority is a large part of the success of Benchmark's Remote Software Installation.
 
100% customer satisfaction with our remote software installations.
96% of the installations were completed on the first call
100% of survey respondents thought our team was professional and courteous throughout the installatio