Benchmark Technology Group offers a variety of comprehensive programs tailored to meet the needs of our customers. Benchmark's highly skilled technicians not only repair the symptoms reported but are also proactive in addressing potential problems. Benchmark is an authorized reseller and service center for all top-tier check scanner manufacturers. Benchmark also offers technical support to assist in troubleshooting or installation. Program registration includes an agreement and listing of the quantity and serial numbers of the units to be covered under the chosen service program.

Repair Programs Offered:
Depot Repair

AUR (Advanced Unit Replacement)

Customized Repair Programs
Items that can be serviced:
  • Transaction printers and check scanners
  • Point-of-Sale Products: pin pads, card readers, signature pads and others
  • PC and server hardware repair for all major brands of PC servers, laptops, storage equipment, MFP’s, printers and plotters

Depot Repair

The basic maintenance program provides customers with a service solution for equipment repair. This program is based on a fee structure of time and materials per incident, flat rate per incident or as an annual service agreement.

For customers with larger equipment inventory requiring more frequent service, Benchmark can provide an onsite depot repair program. Under this program, defective equipment is delivered to a predetermined customer facility or "depot," where technicians repair, test and restock the equipment. This program is ideal for larger banks that routinely face equipment repair challenges throughout their organization.

AUR (Advanced Unit Replacement)

The AUR program was designed to provide replacements for critical components and to ensure uninterrupted service and equipment protection beyond the standard warranty program. With the AUR, calibrated and tested replacement units are shipped for next day delivery to the specified location. AURs can be purchased in single or multiple 12-month increments.

Benchmark's quality control measures ensure that each check scanner is carefully inspected by an experienced service technician. There is an extensive checklist of items that are inspected, tested and cleaned prior to the scanner being shipped to the customer.
DID YOU KNOW? The average tenure of our technicians in the mechanical and electronic field is 15 years!

Check Scanner Repair

Check scanner repair and service can include but is not limited to:
  • Verify the problem description, if applicable
  • Clean and inspect the interior: remove any dust or debris
  • Inspect the separator roller assembly, the feed and separator rings, the transport rollers and the transport belt (replace, adjust or clean as needed)
  • Verify the U-track wall assembly, if applicable
  • Check the camera mounts to see if they are loose or broken
  • Clean all sensors and the cameras
  • Verify endorser and print quality
  • Calibrate and/or verify double-feed sensor
  • Calibrate and/or verify camera image quality
  • Verify MICR data
  • Verify check feed
  • Clean and inspect exterior covers
  • Inspect for proper Model Number and service labels
  • Make any necessary repairs, as needed
Benchmark can also provide a custom support model that addresses the need to have device down time reduced to a minimum. Our service processes result in equipment performing “like new.” All work is guaranteed. Repairs can be initiated verbally, via email or on our website. We also offer technical support to qualify a problem prior to sending in a unit for repair. If you need a custom support model, please contact us for more information.