Benchmark has been providing services to the financial industry for over 30 years. Many banks initially managed the procurement, delivery and installation of check scanners and software themselves in the early stages of their Remote Deposit Capture programs. As their RDC program success grew, so did the problems in managing deployments, ensuring compatible software installations occurred and supporting valued clients. Benchmark offers unique services dedicated to assisting with your RDC program success!

Conversions & Upgrades

If your bank or credit union is acquiring another or you are changing software providers, you will likely need to convert your RDC clients to the new software. Our staff is experienced in these conversions since they understand the RDC applications, installing check scanner drivers and the various options that need to be set in browsers to work with different software.

Benchmark has developed a comprehensive service to fulfill this niche requirement by accommodating clients’ schedules and providing detailed tracking and status reporting.

Online Fulfillment

To meet the needs of the fulfillment requirements banks face, Benchmark offers a one-stop online ordering solution for our customers that includes procurement, delivery and installations, an experienced support team and more. Our fulfillment program allows you to focus on the business of banking while we focus on handling all of the details.

Our large inventory of scanners eliminates the need for up-front purchase or any minimum purchase requirements. In most cases, we offer same day shipping. If requested, each scanner is deployed with a customized welcome kit filled with information you require to help your merchants get started. And should a scanner under an advanced warranty need replacing, we’ll get it to your merchants overnight.

Ongoing Support

Benchmark Technology Group can assist with help desk support for your entire merchant fleet. Benchmark offers customized help desk support packages designed to meet your institution's unique requirements.

Benchmark is an authorized warranty repair center for all the major brands and can provide repair and refurbishing services to your merchants.

New Client Installs

Benchmark offers RDC business client installation services. Our team handles the fulfillment of the device to your customers, as well as the installation of the software and verification that your client is ready to scan their first check.

This new client installation service is in high demand by bank treasury departments in need of a solution for getting their RDC clients up and running on the software with their new scanner.