Remote Deposit Capture programs have to execute each step of the process quickly and flawlessly. From logistics to procurement to installation RDC program management requires being organized and resourceful. Utilizing resources that reflect your level of care can be the most challenging part. Our RDC management offers solutions that can support fulfillment, logistics, and a custom site to centralize all of your RDC management needs. However, if there is not an efficient installation process your customer won’t remember all of the work your financial institution put in if the installation process is frustrating. This last step can often be the interaction that leaves the most impactful impression. Whether it's rude technicians or slow installs, don’t let your bank or credit union ignore the importance of swift and painless installs. We provide seamless remote software with friendly technicians who are also there to support your user. This type of dedication and care will stand out to your RDC customer and reflect success and organization on your RDC program.
Mention IT support or Help Desk services to anyone and the same flood of horror stories come to mind. Whether it's in or out of work your customer has run into technical issues that they couldn't face alone. Your Remote Deposit Capture, RDC, customers have to trust that your bank or credit union will select Help Desk services that they can rely on. As the first part of our RDC Guide series, we will explore how our Help Desk services are successful not only with your customers but also with your financial institution.