RDC Guide: The Importance of Installs and Upgrades

​Remote Deposit Capture programs have to execute each step of the process quickly and flawlessly. From logistics to procurement to installation RDC program management requires being organized and resourceful. Utilizing resources that reflect your level of care can be the most challenging part. Our RDC management offers solutions that can support fulfillment, logistics, and a custom site to centralize all of your RDC management needs. However, if there is not an efficient installation process your customer won’t remember all of the work your financial institution put in if the installation process is frustrating. This last step can often be the interaction that leaves the most impactful impression. Whether it's rude technicians or slow installs, don’t let your bank or credit union ignore the importance of swift and painless installs. We provide seamless remote software with friendly technicians who are also there to support your user. This type of dedication and care will stand out to your RDC customer and reflect success and organization on your RDC program.        

Impactful Customer Impression
While some customers won’t even think twice about the ease of a remote software installation if it is quick and easy, almost all customers will notice a laborious and long installation. The impression your financial institution leaves should be one of care and attention. If your customers feel that they are not receiving the best service possible there will be negative consequences. Modern customers expect a certain level of services and attention especially if they are not in the actual branch. Leave a positive lasting impression with our Installs & Upgrades. We provide exceptional technicians with strong backgrounds both in technology and customer services. Our dedicated on-site RDC hub provides the best in RDC Help Desk training as well as creating agile installers who can conduct installs quickly and efficiently. Once our friendly technicians have won over your customers with professionalism and courtesy, they take each customer through and installation with ease. The actual installation requires less time resulting in a quicker turnaround time for your customer. With our friendly technicians guiding your RDC customer through a fast install highlights your financial institution’s diligence to provide only the best for their customers.  
 
Building a Successful RDC program
Installs & Upgrades not only leave an impression of success but actually is a major contributing factor to a highly successful RDC program. When utilizing our fulfillment and logistic tools you will have access to your very own RDC customer database where you can export custom reports, tracking, admin roles and rights, and even a service request section.  Simply using our RDC management tools will put your program amongst the best in the industry. Our Installs & Upgrades is another essential element in building success in your RDC program. This is a prime opportunity to reflect your bank or credit union’s values. Some financial institutions may be conducting remote software installs without using additional resources but at what cost. Overwhelming your IT department, diminishing your resources, and rushing your customers are all pitfalls of a DIY RDC program. Instead, let us help your RDC program prosper with RDC management tools that centralize operations and swift Installs & Upgrades that your customers deserve. With our help, your financial institution can get on the path of success with ease.