Instilling the importance of quality service is a priority for all departments at Benchmark. Customer satisfaction is a key part of what makes Benchmark successful. Keeping our customers satisfied continues beyond just the initial sale. Benchmark's Help Desk services are ready and available to assist in any device issues our customers may encounter. Going above and beyond to ensure customer satisfaction is a priority to the Help Desk team. Check out these top 5 things you need to know about Benchmark’s Help Desk when evaluating if utilizing our services is right for you!
Using check scanners offers huge benefits like saving time, money and resources. Procuring high-quality check scanners can yield high ROIs with device longevity and productivity. Check scanners may seem like devices designed only for banks and credit unions but using check scanners can rake in huge benefits for businesses as well. Signing up for your institution’s Remote Deposit Capture program gains you access to a check scanner and the software needed to scan checks in your place of business without having to make the drive to the bank or credit union to deposit them. This deposit is at your convenience and is simple and quick to perform. Don't waste time hauling a large number of checks to your bank when simply using a check scanner could save your business big in the long run.
Understanding your bank or credit union’s cash handling environment and assorted devices is a crucial part of success. Cash handling environments involve more than just tellers handling cash transactions. Cash recycler device health, analytics and cash flow are aspects of a cash handling environment that need close monitoring. Monitoring each cash recycler device in your branches can be an expensive challenge. These top five reasons show that CashWare offers an easy and affordable solution to managing your cash handling network while providing you with extra cost-saving benefits.
If you have ordered hardware, software or anything in between from Benchmark in the last few years, Pam Clem, Accounts Receivable Supervisor, has probably reviewed and approved that order. Benchmark is proud to offer a variety of hardware and software solutions to bring your bank or credit union into the future, but keeping paperwork organized requires the entire company's efforts. Pam plays an essential part in keeping operations smooth from behind the scenes.
After speaking with Help Desk Advisor Dan Samples, it’s clear that cleaning impacts the functionality of a device. It’s important to not only keep the outside of your check scanner clean to prevent the passing of germs, but also to keep the inside of the check scanner clean to keep your device functioning the best it can. Check scanners are not all made the exact same, but there is a key cleaning trick that could help improve the functionality of your device.
Picking the right financial equipment can be an overwhelming task. There are many different things to consider when evaluating check scanners, such as type of feed, speed (DPM), manufacturer, space constraints and more. Use these top 5 things to consider when choosing a check scanner to help fulfill the needs of your financial institution.
Cash automation technology is bringing banks and credit unions into the future of teller operations. There is more time to focus on building relationships with customers when there is a successful cash automation strategy implemented. Managing devices, analytics and software requires unique and individual attention that can be hard to supervise if not in a centralized system like CashWare Advisor. Paired with our popular middleware solution, CashWare, CashWare Advisor provides a dedicated solution to cash automation operations and can give your bank or credit union more control of your cash flow.
Benchmark offers diverse services including lifecycle services that start from procuring devices to shipping or warehousing devices. This requires organized operations and employees who are dedicated to customers and providing the best service possible. Excelling on the client services team, Hannah Wilkie is a valuable team member keeping Benchmark operations efficient.
Performing habitual cleaning on your check scanner is important in maintaining a clean and high-performing device. Cleaning the inside of your check scanner is easy and you can find video resources to help you on Benchmark’s YouTube channel. Keeping the inside clean is essential but cleaning the outside of your check scanner is now another important maintenance must-do. Protecting your check scanner with these sanitation tips will help ensure the health of your device and community.
Offering the service of Remote Deposit Capture, also known as RDC, can often have a lot of moving parts. Procuring devices, shipping to merchants and ensuring that the end-users have the hardware and software needed to be up and running are just some of the obstacles that banks and credit unions face when managing RDC programs. Starting these programs and ensuring a successful ongoing program requires focused support and maintenance. Benchmark’s online fulfillment tool, TraxIT, has a lot to offer when it comes to managing and maintaining a successful RDC program in your bank or credit union. These top features of TraxIT show how to not only manage your RDC program but also build a successful RDC program. Request a demo of TraxIT today!