​Implementing cash automation in your bank or credit union is no longer the bare minimum for keeping customers happy. Starting 2021 with a focused strategy to enhance cash automation will help lead to success throughout the year. Optimizing your cash automation environment can benefit not only your customer but your branch and tellers as well. With your cash handling environment executing at a higher level there is a domino effect of satisfaction. Customers will appreciate the speed and ease of transactions because tellers are not rushing and overwhelmed this will yield higher customer satisfaction and will make your branch more appealing to current and new customers. However, executing an optimization strategy can be daunting without support and essential tools. CashWare is a great way to optimize your cash handling environment without all the stress. CashWare is a middleware application that helps cash recyclers and teller applications communicate and streamlines teller functions. Transforming teller productivity and yielding happier customers are just some of the benefits that CashWare can deliver. Exploring these key features will help demonstrate what makes CashWare the go-to resource for optimizing your cash automation. 

​Amy is a treasured part of the Accounting team with detailed precision and a great attitude. She is an Accounts Payable Specialist in our Accounting department. Her dedication to her work is evident and her laugh is contagious. She has been such an asset in our Accounting department, but you'll find her wearing a few other hats as well. Being a team player is a priority to Amy and she continues to conquer every challenge placed in front of her. Amy has only been at Benchmark for a couple of years but her positive impact in both Accounting and in the workplace make her Benchmark's Best for January. 

​With 2020 behind us, banks and credit unions should start 2021 off with some impactful resolutions. Resolutions have the reputation of being ignored but with these three helpful resolutions, your bank or credit union can achieve success in 2021. A great way to incorporate business goals and resolutions is an assessment of what areas could use the most boost. Elements of your bank or credit union that would benefit from a revamp could include technology, operations, and even customer interactions. Each aspect of your bank or credit union can be updated or improved without being costly projects. These resolutions may seem like big goals but are cost-effective and will build foundational success in your branches.

​After a long and difficult year, the holidays still seem to bring us all together. Typically, one of our hard workers is selected for Benchmark's Best, but for the holidays we had to do a little something special. Benchmark's Best for December is the entire Benchmark family! It is time to give a big shout out to all the people in our many departments who make Benchmark a great and prosperous place to work. Exploring the intense dedication each person brings to their job helps Benchmark execute with polished precision. Every department, big or small, is an essential part of our business and is full of people who rise above and beyond to make sure Benchmark stays on the path to success.

​With the whirlwind of the holidays upon us, fostering an environment that celebrates and promotes community in your bank or credit union can attract and grow your customer base. Using strategies that build community is a great way to integrate the holidays and stay relevant for current and new customers. Implementing strategies to connect with the community may require some innovative thinking. Innovative ways to accomplish strategic attempts to grow community should utilize banking technology. Through the use of banking technology, your financial institution can improve customer experience and put the focus on growing community. Technology is the driving force that can be the foundation for building community for your bank or credit union during the holiday season. 

​Managing your check scanners can come with the occasional technical issue whether you’re a bank or credit union or even a merchant utilizing remote deposit capture. Knowing common solutions when your device is in need will ensure you are optimizing ROI on your check scanner. Investing in high quality check scanners can help build efficiencies and increase competitive advantage in your business or financial institution. If our top three solutions below don’t seem to be doing the trick, you can always get helpful, friendly support from Benchmark’s Help Desk. Our advisors will troubleshoot and help get your check scanner functioning again. Our top three solutions for check scanner troubles are simple and straightforward and could end up saving you valuable time and money. 

​Shopping can be the hardest part of the holiday season. It seems that finding that perfect gift for a loved one can be the only type of shopping on your mind. As the end of the year approaches though, you may have shopping for the technology in your bank or credit union branches on your mind as well. With Benchmark’s #solutionseason, shopping for fintech has never been easier. Ensuring your fintech is current, updated or functioning properly can be the key to a successful year for your bank or credit union. Our financial technology selection is not limited to just hardware and can even benefit your RDC program or your teller efficiency. With 2021 in sight, it's essential to update your banking technology and look to the future. With Benchmark’s #SolutionSeason, we have developed this easy fintech shopping guide taking you through all the fintech necessities for this season and next. 

​Modernizing the cash handling environment in banking through cash automation is a necessary step in providing high-quality options for your customers. Cash automation is helping bring banks and credit unions into the future. Cash automation helps financial institutions keep up with technological demands from their customers. However, some barriers may inhibit the success of your cash automation efforts like complicated technology and inadequate data to drive growth. CashWare is a perfect solution for banks and credit unions on a journey to successful cash automation. This guide will take you through the purpose of CashWare and how exactly it benefits the cash handling environment in your financial institution. 

​With a background like Joe Jones, Help Desk Advisor, we are happy to celebrate him as Benchmark's Best for November. Despite being new to Benchmark Technology Group, Joe has made positive impacts in his department and with our customers. His great attitude and extensive knowledge immediately made him an important part of the Benchmark team, and his fantastic attitude and customer service skills have earned him Benchmark's Best for November. 

​Understanding your customer’s experience while visiting a branch of your bank or credit union can help identify potential obstacles to customer satisfaction. One aspect that affects branch visits are transactional efficiency. Enhancing efficiency in transactions can be key to increasing customer satisfaction. Ensuring that your financial devices are updated and kept in an effective location are easy steps to improving transactions and will result in higher customer satisfaction. Strategic financial device procurement increases transactional efficiency. Optimize your financial devices for a simple but effective method to increase teller and branch efficiencies.