​Remote Deposit Capture programs have to execute each step of the process quickly and flawlessly. From logistics to procurement to installation RDC program management requires being organized and resourceful. Utilizing resources that reflect your level of care can be the most challenging part. Our RDC management offers solutions that can support fulfillment, logistics, and a custom site to centralize all of your RDC management needs. However, if there is not an efficient installation process your customer won’t remember all of the work your financial institution put in if the installation process is frustrating. This last step can often be the interaction that leaves the most impactful impression. Whether it's rude technicians or slow installs, don’t let your bank or credit union ignore the importance of swift and painless installs. We provide seamless remote software with friendly technicians who are also there to support your user. This type of dedication and care will stand out to your RDC customer and reflect success and organization on your RDC program.        

​Mention IT support or Help Desk services to anyone and the same flood of horror stories come to mind. Whether it's in or out of work your customer has run into technical issues that they couldn't face alone. Your Remote Deposit Capture, RDC, customers have to trust that your bank or credit union will select Help Desk services that they can rely on. As the first part of our RDC Guide series, we will explore how our Help Desk services are successful not only with your customers but also with your financial institution. 

​When it comes to making your customers happy, one thing reigns supreme: positive customer experiences. When navigating customer happiness providing an easy and frictionless experience is extremely valuable. Banking customers have more options than ever to select traditional banking, mobile banking, or a hybrid of the two. When your customers are overwhelmed by options, you have the opportunity to stand out with the best experience in the market. Even the most isolated experiences like a Remote Deposit Capture, RDC, update for a customer can reveal how your bank or credit union prioritizes customers. With Benchmark’s quick and quality services like Installs and Upgrades, you can be assured in knowing that your customers will be happy with the attention and care they receive from your bank or credit union. 

Making mistakes is a part of any new process, but some mistakes you should never make twice. Building a foundation of proactive strategy to avoid mistakes will give you more control and achieve greater success with the installs and upgrades at your bank or credit union. Shaping your understanding of efficient and effective installs and upgrades clarifies what you need to do to avoid mistakes. Banks and credit unions have to meet and exceed customer expectations with every offering. A quick scheduled install with a friendly technician is the simplicity that Benchmark can provide and the quality service you deserve. Don’t wait to overcome mistakes in the installs and upgrade process, get ahead with Benchmark’s Installs and Upgrades.  

​Benchmark was established in the mid- ‘80s and Benchmark’s Best for June, Keith Finney, Senior Account Executive was close behind. Keith has been with Benchmark for over three decades. His legacy in the sales department has been and continues to be one of high-quality customer service, finding the perfect banking technology for your needs, and his willingness to always be a resource. Keith exemplifies Benchmark’s values with a positive attitude and a team-oriented spirit. Benchmark has been lucky to have this skilled professional for over thirty years. Without Keith, it just wouldn’t feel like Benchmark.  

​Modern customers have ever evolving demands based on comfort and ease. Banks and credit unions can have a hard time competing with the convenience of online banking. However, your bank or credit union can transform your branch into a future-oriented success driven institution. Prioritizing convenience, your bank or credit union could offer services outside of the branch to help compete with modern offerings. One offering that continues to rise in popularity is remote deposit capture or RDC. RDC programs have been transformative for branches by attracting new customers, keeping current customers happy and bringing their bank or credit union into the future. 

​Efficient banking attracts customers and creates more growth opportunities. However, discovering strategies to optimize in your bank or credit union can be difficult. Instead, find ways to simplify and optimize with services you already need like Remote Deposit Capture services or Install and Upgrade services. Utilizing Benchmark's Install and Upgrade services delivers a superior customer experience while still finding ways to optimize for success. Optimization for your bank or credit union is easy with Benchmark's Installs and Upgrades.

​Benchmark is known for top-quality products, services, and solutions with a strong customer experience. Providing the best customer service possible also elevates Benchmark’s offerings. Our team members strive to provide the best customer service possible with special attention to solving problems and friendliness. Combining our strengths, Benchmark seeks to always deliver results with care. Our Help Desk service is a fantastic example of how Benchmark utilizes our strengths to deliver top-rated services. Dive deep into how Benchmark can provide the very best in Help Desk services for your bank or credit union. Benchmark’s Help Desk provides your bank or credit union with banking technology, troubleshooting, and even can help with Remote Deposit Capture services like Installs and Upgrades for mass conversions. Help Desk gets top ratings from partners and customers due to these key elements.  

​Benchmark is successful because of our quality resources. One of our most valuable resources is the dedicated team that keeps Benchmark operating smoothly and efficiently. Benchmark utilizes technology in our operations but still relies on qualified specialists to ensure accuracy.  One of our most essential specialists is Benchmark’s Best for May, Connie Ward, Invoicing Specialist. She helps connect customers with our product through accuracy and attention to detail. 

​All Remote Deposit Capture, RDC, programs across all banks and credit unions have one thing in common, check scanners. However, how your bank or credit union approaches check scanner technology could be a critical element in the success of your RDC program. Keeping check scanners current with the latest updates on your core software or a new equipment installation could improve user experiences, save your IT department time, and could grow your RDC program.