​Benchmark is successful because of our quality resources. One of our most valuable resources is the dedicated team that keeps Benchmark operating smoothly and efficiently. Benchmark utilizes technology in our operations but still relies on qualified specialists to ensure accuracy.  One of our most essential specialists is Benchmark’s Best for May, Connie Ward, Invoicing Specialist. She helps connect customers with our product through accuracy and attention to detail. 

​All Remote Deposit Capture, RDC, programs across all banks and credit unions have one thing in common, check scanners. However, how your bank or credit union approaches check scanner technology could be a critical element in the success of your RDC program. Keeping check scanners current with the latest updates on your core software or a new equipment installation could improve user experiences, save your IT department time, and could grow your RDC program. 

​From your personal technology to banking technology, getting the best from your device depends on how you use it. Optimizing your banking technology is all about matching features with use. Banks and credit union can achieve higher ROIs on check scanners or teller printers simply by implementing the right technology in the right environment. With teller capture or remote deposit capture (RDC), often times matching environment to scanner can be difficult. This article in our Check Scanner Guide Series will shed some light on how to best assign device to environment. However, Benchmark wants you to always have all of the information to make your decision so please reach out to our team to help find the best check scanner for your needs. 

​Inviting new technology into any environment can create frustration. Changes to your banking technology can have you reeling from negative past experiences. With these previous experiences in mind, Benchmark specifically designed a middleware application, CashWare, that streamlines your processes for cash recyclers. The design of CashWare makes it very easy to work with from all perspectives. With a friendly dedicated support team, easy navigation, and fleet monitoring capabilities every department in your bank or credit union will benefit from CashWare. After you start using CashWare you will see how it simplifies the complex and  how your tellers will love it.

​Check scanners and teller printers are reliable financial equipment but encountering an issue in your device is frustrating. If you are a part of Benchmark’s Repair Program, you get to see the dedicated work from our technicians firsthand. If not in the Benchmark Repair Programs, if you have ordered any refurbished check scanners or printers, Benchmark technicians worked hard to repair and recover those devices. Technicians are a foundational part of Benchmark’s success and we would like to celebrate Service Technician, James Lennon, as Benchmark’s Best for April.    

Creating an integrated strategy of success for your bank requires in-depth analysis and dedicated resources. However, maximizing the operational success in your bank or credit union is an ambitious goal to achieve on your own. Serving your customers is a priority but not successfully executing an operational upgrade could negatively impact your customers. Execute improved operations with ease when utilizing services and solutions from Benchmark. Benchmark can help make a positive impact on operations in your bank or credit union with these top 3 easy ways. Explore how each service or solution can get your bank or credit union on the path to maximizing operational success.  

​Providing efficient solutions in your bank or credit union is an impactful way to maintain positive customer experiences and growth. Offerings that keep financial institutions relevant and dynamic are programs like Remote Deposit Capture. Remote Deposit Capture (RDC) was created out of a need for an easier and faster way to serve customers. RDC has been experiencing a boom in popularity and has established its true value in 2021. RDC programs encapsulate the dedicated attention that customers expect in 2021 but also demonstrates the comprehensive and well-managed offerings can enhance the customer experience and attract growth. 

​Creating solutions that satisfy two very different departments inside your bank or credit union can seem impossible. Treasury departments and IT departments in financial institutions have important priorities but finding a solution that helps both departments simultaneously can be a challenge. However, Benchmark has created a custom solution, TraxIT, that delivers more control to your bank or credit union’s treasury department while relieving overwhelmed IT departments. TraxIT was first developed by Benchmark because there were huge gaps in Remote Deposit Capture (RDC) program management support. Through the creation of TraxIT, Benchmark has been able to support the success of both Treasury and IT departments with RDC program management. 

​While you can always expect a positive customer experience and reliable results, Benchmark strives to make each customer’s experience reflect our top standards. We utilize tools and resources to ensure that your bank, credit union, and end-user receive the best from Benchmark. Benchmark and the financial world have been experiencing a boom in remote deposit capture services. Utilizing a variety of tools and resources to keep our Installation and Upgrades process organized and efficient. Looking behind the scenes at these hidden gems in our Installs and Upgrades service will help demonstrate Benchmark’s commitment to providing the results you deserve. 

Benchmark prides itself on recruiting professionals we can trust. Encouraging growth from the first day to well into their career, Benchmark is always finding new ways to empower our staff. Benchmark’s Best for March, Malik Dailey, Senior Software Installer, has shown his commitment to growth and rising to the challenge. In his short time with Benchmark, he has earned a rise in the ranks moving from a Software Installer to a Senior Software Installer. His professionalism and fantastic attitude will help shine a path for incoming installers and will continue to light the way for our Projects Management department.