Transform your RDC program with specialized treasury services from a proven partner.In today's rapidly evolving competitive landscape, treasury departments must stay ahead of the curve by retaining and growing their business members or commercial customers. One segment that has proven to be particularly valuable is the RDC client base. Supporting an RDC program is often thought of as a sunk cost. However, investing in the seamless administration of your RDC services can be an investment in your financial institution’s future. Business members or customers who use RDC tend to be exceptionally loyal and open to using additional services and solutions from their banks. By improving your RDC program, you can bring in more deposits from this valuable segment. The Need for Efficient Onboarding RDC services are easier to sell than they are to implement. Once a client signs up, the race to onboard them begins. How much time will it take to get a new or refurbished scanner to the client’s office, schedule a software installation appointment, complete the implementation (which includes user training and testing) so the client can start making deposits? When your treasury team is juggling a myriad of tasks and projects, the time to the first deposit can take weeks or months, especially if internal systems and processes are not aligned to enable seamless client journeys. A managed services partner can reduce the average time to the first deposit to just a few days. Onboarding is an important part of the member or customer experience because it introduces users to the service and reinforces your financial institution’s commitment to their business’ success. This blog post explains why outsourcing RDC onboarding to a managed device services partner can be a strategic move, allowing your bank to allocate internal resources more efficiently and focus on growth. Tap Into Technical Expertise and Specialized KnowledgeManaged device services partners specialize in logistics, installation and support services tailored to treasury customers. They are dedicated to performing these processes consistently, day in and day out. With a customer service orientation and a deep understanding of check scanner technology, these partners bring invaluable expertise to the table. Since managed device services partners serve many banks and credit unions and have knowledge of multiple RDC solutions, they are proven experts in scanner configuration and software installation. They excel in customer outreach and engagement functions that make the complex process of onboarding easy, fast and convenient for your members or customers. As a result of their systematic multi-channel outreach (email, phone, text, etc.), tasks are completed within optimal timelines. By leveraging the specialized services of this type of partner, your bank can ensure a smooth onboarding process for RDC users. Activate the Human TouchRDC onboarding, software upgrades and installations are best accomplished under the guidance of a live, support technician; however, your bank’s IT department might not have enough personnel to adequately handle the demands of your RDC program. A managed services partner, on the other hand, has enough capacity to provide the white-glove onboarding and technical assistance your valued RDC customers require. They are also equipped to scale for special projects that may result from software upgrades or conversions:
Evaluate and Optimize Self-Installation ProcessesSome financial institutions have adopted a self-service strategy for RDC, an approach that can sometimes distance themselves from their customers. With self-service journeys, RDC customers set up or upgrade their own technology. Despite access to instructional videos and web-based and/or printed guides, many RDC customers encounter issues with self-installation and are forced to call in for technical support. They might be unfamiliar with technology, especially self-installation protocols. Also, they might run into issues beyond their control, such as administrative access for software installation. A strong indicator that self-installations are not working well is an increase in the proportion of in-bound calls from RDC users needing help. Without convenient access to support, self-installations can frustrate customers, leaving them with a negative impression of their bank or credit union. Financial institutions with self-service RDC should embed knowledgeable, convenient support into the self-service journey to ensure customer needs are met every step of the way. They can staff up to provide this service or leverage the power of a partner who will act on their behalf to deliver best-in-class onboarding and technical support that:
It’s risky to allow members or customers to shoulder the responsibility of their own installation. But that risk can be mitigated with easy-to-access, proactive support. Take Advantage of Scalability and FlexibilityBusiness needs can change rapidly. Outsourcing technology onboarding services to a managed device services partner provides the flexibility needed to adapt to evolving requirements. Whether it's onboarding a few members or customers a month or rolling out new scanners across the customer base of an acquired bank, these partners can scale their services to meet your needs. In addition to project-based engagements, you’ll have the option to purchase a block of hours or pay a flat rate for each RDC support call. This flexibility lets you conserve your resources for more important projects, while giving customers the excellent service they deserve. Plus, through the comprehensive performance data your partner provides, you’ll gain valuable insights that will help you further optimize the efficiency of key processes. Start Investing in Outsourced RDC ServicesOutsourced RDC services for onboarding and user support is an investment, not an expense. These services provide your bank or credit union with access to top-tier experts in RDC program administration. Investing in these services drives retention rates and empowers your treasury team to focus on their core competencies to drive growth.
How can you get started with outsourced RDC services? Begin with a complimentary needs assessment from Benchmark Technology Group. We have been helping banks and credit union manage and optimize RDC services since 2005. Leverage our knowledge and experience as you plan for RDC success. Request your assessment today. Comments are closed.
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