Why Your IT Department Should Fear the Self-Installer

​Experience with technology has made people more independent, but there are still situations where technology professionals are a necessity. Many banks and credit unions are using technology in RDC programs to empower their users. Banks and credit unions are seeing the increasing benefits of RDC programs and its popularity continues to rise. However, to manage a successful RDC program a financial institution has to organize devices, users, logistics, and upgrades. Often upgrades and conversions can be an overlooked part of an RDC program. With software continually updating or even converting, in the instance of a merger or acquisition, banks and credit unions need a dedicated strategy. Self-Installers or relying on user's familiarity with technology with self-installing protocols has been one approach to handling upgrades or conversions, but has not experienced much success. Self-installers may give the illusion of saving money and time but, the reality of the installation process can create many obstacles. Benchmark is fully equipped to support your RDC program from fulfillment, storage, and logistics to organizing and executing remote software upgrades and conversions. Benchmark is ready to propel your RDC program into success.

​Technical Obstacles
User familiarity with technology is not always a prerequisite for a successful self-installer. Despite the level of technical knowledge your user may have acquired with experience, some difficulties cannot be overcome. One technical issue that your users may encounter is administrative access to software for installations. If navigating the inside of software is beyond your user’s scope, there could be an issue in directing users to grant administrative access. This interruption could halt the entire installation and have your users feeling frustrated and upset. With RDC Program support, like Benchmark’s Upgrades and Installs, users do not have to worry about battling technology for a quick update. With Benchmark, users can even schedule their upgrade or conversion when it is convenient for them!
 
Overwhelmed Support
Self-Installers are only as good as their support. Users might encounter errors while attempting to install but are left with nowhere to turn except reaching out to the bank or credit union. Treasury support then has to stop what they are doing to take over the install and restart it. This can be damaging to both support’s time and your user’s time. Keep updates efficient and users happy with devoted support like Benchmark’s Help Desk. Benchmark’s Help Desk is full of friendly technicians who have decades of experience with financial devices, software upgrades, and software conversions.
 
Dissatisfied User Experience
RDC programs already offer a lot of independence to users, so support and experience can have a big impact on your users. When banks or credit unions deploy the self-installer strategy, users can feel overlooked and not cared for. Self-installation may have seemed like a cheaper and faster option but with these challenges, your users and financial institutions could suffer. Make your users feel like a priority in your RDC Program with Benchmark’s help. Whether your RDC program needs the full power of Benchmark’s RDC offering from fulfillment to verification or more individual services like Help Desk and Upgrades and Installs Benchmark is here to boost your RDC success.