User familiarity with technology is not always a prerequisite for a successful self-installer. Despite the level of technical knowledge your user may have acquired with experience, some difficulties cannot be overcome. One technical issue that your users may encounter is administrative access to software for installations. If navigating the inside of software is beyond your user’s scope, there could be an issue in directing users to grant administrative access. This interruption could halt the entire installation and have your users feeling frustrated and upset. With RDC Program support, like Benchmark’s Upgrades and Installs, users do not have to worry about battling technology for a quick update. With Benchmark, users can even schedule their upgrade or conversion when it is convenient for them!
Self-Installers are only as good as their support. Users might encounter errors while attempting to install but are left with nowhere to turn except reaching out to the bank or credit union. Treasury support then has to stop what they are doing to take over the install and restart it. This can be damaging to both support’s time and your user’s time. Keep updates efficient and users happy with devoted support like Benchmark’s Help Desk. Benchmark’s Help Desk is full of friendly technicians who have decades of experience with financial devices, software upgrades, and software conversions.
Dissatisfied User Experience
RDC programs already offer a lot of independence to users, so support and experience can have a big impact on your users. When banks or credit unions deploy the self-installer strategy, users can feel overlooked and not cared for. Self-installation may have seemed like a cheaper and faster option but with these challenges, your users and financial institutions could suffer. Make your users feel like a priority in your RDC Program with Benchmark’s help. Whether your RDC program needs the full power of Benchmark’s RDC offering from fulfillment to verification or more individual services like Help Desk and Upgrades and Installs Benchmark is here to boost your RDC success.
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