1.Customer Comes First
Investing in banking technology, like check scanners or printers and other financial devices, can be an intimidating process. Navigating the ongoing needs of your device can be difficult at times, but device maintenance and troubleshooting is a normal part of device ownership. Benchmark’s Help Desk seeks to solve these problems quickly and with precision while ensuring our customers walk away feeling satisfied. Putting the customer first is how Benchmark’s Help Desk approaches every support call. We know that device troubleshooting and maintenance isn’t always a priority, so we seek to make your experience as smooth as possible.
2. Customized Solutions, Same Great Support
With a variety of financial institutions and businesses as customers, customized Help Desk solutions are offered at Benchmark. There are three main services offered by the Help Desk: general troubleshooting, upgrades & installations and repair order initiation when necessary. Customers can contact our Help Desk for general troubleshooting anytime you are having difficulty with a device or software purchased from Benchmark. This service allows banks, credit unions and businesses the opportunity to get focused support quickly and with an experienced technician who puts them first. If a device cannot be resolved over the phone, the Help Desk can also initiate a Repair Order for you to bring the unit into Benchmark’s facility for repair and maintenance. Benchmark also offers assistance with upgrades and installations. For example, during a merger or acquisition, banks or credit unions may need to convert software and device drivers at branches or even at RDC client locations. RDC software conversions can be a large project for any IT department. Our Help Desk and project management team can take care of the software conversion for you, so that you have time to focus on other aspects of the merger or acquisition. Supporting big projects like RDC software conversions and upgrades & installations are conducted with dedicated support and clear organization. Benchmark’s Help Desk offers customized services to make sure that any project, issue or need is met.
3. Support for All Devices
Benchmark is proud to have incredible partners who provide top-quality devices that help keep our offerings fresh and keep our customers happy. With partnerships with all top-tier financial equipment manufacturers, we are able to provide a wide variety of devices and options for banks, credit unions and businesses. Benchmark’s Help Desk is fully equipped and ready to help you resolve issues with any devices we provide. This preparation comes from stacking our Help Desk with friendly and knowledgeable team members who are committed to finding solutions for device issues.
4. Superior Expertise
Finding friendly, patient, knowledgeable IT support can sometimes seem challenging. Benchmark’s Help Desk takes pride in having well-rounded team members who know how to effectively communicate with customers and provide efficient solutions. This balance allows Benchmark’s Help Desk to thrive. One of Benchmark’s Best, Dan Samples, is a perfect example of a Help Desk team member that provides superb assistance to our customers. Dan has had more than a decade of experience with financial devices just at Benchmark alone! He started as a repair technician, but customers continued to reach out to him for his friendly and knowledgeable expertise. He became a permanent part of Benchmark’s Help Desk and is still driven to providing friendly support while finding solutions. Integrating comfort and ease with team members who are well-versed in financial devices and software environments keeps our customers satisfied.
5. “No Hassel” Strategy
Trouble with devices can lead to customer frustration. Benchmark prides itself on having user-friendly options when it comes to providing you with IT support. Whether it’s hardware or software issues, Benchmark’s Help Desk can help find you the best solution. Accessing our support services is straightforward so that there is "no-hassle" to you or your bank, credit union or business. Getting quick support from Benchmark’s Help Desk is as easy as jumping on our website or picking up the phone! There is a Help Desk dedicated phone number, e-mail address and even a form you can fill out on our website. With hopes to ease your frustration and to focus on solutions, Benchmark’s Help Desk is dedicated to customer satisfaction.