Remote Deposit Capture Management Made Easy with Benchmark's TraxIT

​Keeping up with the latest tech can be a challenge in traditional banking. But steps into digital transformation don’t have to involve complicated and expensive technology. Often simply optimizing programs you offer can help bring that transformation. Remote Deposit Capture, RDC, programs are on the rise because of customer convenience and its efficiency. Managing RDC programs requires managing a lot of moving parts including hardware, software, new users, shipping, locations and other factors. These details can have a huge impact if not managed effectively. With Benchmark’s TraxIT, our online fulfillment tool, successfully managing your RDC program is finally made easy. 

What is Remote Deposit Capture?
The FDIC defines RDC as a program financial institutions use to allow customers to electronically deposit checks from a remote location. This type of deposit can save the end-user time and money that was spent either mailing in or physically bringing in checks to their financial institution. This type of program is helping banks and credit unions attract new businesses and customers. Some bare essentials for an RDC end user is a check scanner, checks and electricity. Some of those items will come with the end-user like checks and electricity, but there are some essentials that an end-user must receive like a check scanner as well as the OS that connects the check scanner to the bank or credit union. With logistics, shipping costs and tracking shipments, check scanners can have a difficult journey getting from your bank or credit union to the end-user. These are just a few of the challenges financial institutions face when trying to successfully manage an RDC program.
 
Difficulties in Managing RDC Programs
Obstacles that are presented during RDC program management can frustrate your end-users and possibly impact their business negatively. One deceptively simple obstacle is shipping. Shipping in and of itself can be a nightmare. With multiple end-users in need and at different points in the process custom shipping check scanners requires a lot of attention and time. The logistics of getting check scanners to people is difficult but sometimes you grow end-users from a merger or acquisition. This means that all of the check scanners your end-users need to be updated with your OS. Deploying these updates can have scheduling and technology obstacles. Troubleshooting check scanners can also frustrate end-users. Using unknown hardware can lead to mechanical or maintenance issues. Without a repair option replacing check scanners can be an expensive solution. All of these issues are hard to manage individually but with the power of Benchmark’s TraxIT centralizes your RDC management and makes life so much easier.
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TraxIT: An Easy Tool for RDC Management
Benchmark’s TraxIT is our online fulfillment tool created to centralize and organize RDC program management. When using TraxIT you will see how easy it is to navigate with a home screen that has tabs at the top labeled 'Place Order', 'View Order', 'Reports', 'Service Requests', and 'Admin'. These tabs make it easy to swiftly access any information you might need. Keeping your information organized will help overcome obstacles in assisting your end-users in real-time. Shipping no longer has to be a hassle with order numbers, date created, and status right on the homepage as well. Based on the color of the truck icon you can tell if an item has been shipped or not, and then you can even click on the truck icon to track the shipment. Keeping shipping information orderly and simple is one huge advantage you get with TraxIT. End-user technical difficulties with check scanners are an easy fix with a repair option directly in TraxIT. When you select the 'Service Requests' tab at the top, you are taken to a service request form where you will fill out a few details about your issue, and after you submit you will automatically receive an e-mail with your order request number. You can also order upgrades or installations directly in TraxIT. Managing your RDC in one place with TraxIT improves your operational success and also keeps your end-users and new customers very happy.