Upgrade Check Scanners for Remote Deposit Capture in Your Bank or Credit Union

​All Remote Deposit Capture, RDC, programs across all banks and credit unions have one thing in common, check scanners. However, how your bank or credit union approaches check scanner technology could be a critical element in the success of your RDC program. Keeping check scanners current with the latest updates on your core software or a new equipment installation could improve user experiences, save your IT department time, and could grow your RDC program. 

Why Upgrade Check Scanners
RDC programs are comprehensive offerings that only bring value to your bank or credit union. Upgrading check scanners benefits both operations and customers. Check scanner upgrades have a direct relationship with positive customer experiences. When offering remote services, creating a successful customer experience requires attention to aspects of the experience that could cause frustration. Check scanners are new to a lot of emerging RDC customers and might cause frustration due to outdated equipment or software. Ensure your customers are experiencing the highest quality of customer care, even when customers are remote. Benchmark has friendly technicians that guide RDC users through the proper steps to achieve a quick and seamless upgrade. Along with customer experience, your bank or credit union might be experiencing a change that would require a mass installation or upgrade. These changes could include a new branch opening, acquisitions, mergers, or switching core providers. A smooth and easy conversion could result in happier customers and more opportunities to grow your RDC program. Upgrading your check scanner technology is an essential part of a successful RDC program but with help from Benchmark, your bank or credit union can get you on the path to success. Benchmark utilizes transparency, communication, and efficiency when conducting any installations or upgrades.
 
How To Upgrade Check Scanners
Developing a strategy for upgrades and installs is the best way to increase ROI on check scanners, keep your customers happy, and maintain normal IT operations. First managing all of the check scanners deployed for your RDC program can be difficult. With Benchmark’s TraxIT, our dedicated online fulfillment system, you can centralize RDC fulfillment including ordering, tracking, custom reporting, and you can even make a service request directly in TRaxIT. Now that your user has a check scanner they will need support and updates. With Benchmark your RDC user could have access to Benchmark’s Help Desk with qualified technicians and excellent customer service. Help Desk helps reduce interruptions for your already busy IT department. Along with Help Desk, Benchmark also offers an easier way to provide upgrades with Installs and Upgrades. Conducting regular updates on your check scanner will help preserve the hardware while extending the life of your user's check scanner. Benchmark can provide unparalleled customer service, clarity, and real-time progress updates all while maximizing your check scanner ROI by utilizing Benchmark's Installs and Upgrades.