Keep Banking Customers Happy With Installs & Upgrades

​When it comes to making your customers happy, one thing reigns supreme: positive customer experiences. When navigating customer happiness providing an easy and frictionless experience is extremely valuable. Banking customers have more options than ever to select traditional banking, mobile banking, or a hybrid of the two. When your customers are overwhelmed by options, you have the opportunity to stand out with the best experience in the market. Even the most isolated experiences like a Remote Deposit Capture, RDC, update for a customer can reveal how your bank or credit union prioritizes customers. With Benchmark’s quick and quality services like Installs and Upgrades, you can be assured in knowing that your customers will be happy with the attention and care they receive from your bank or credit union. 

More Time
The key to keeping customers happy is adding value. Inserting value into an Install or Upgrade can be a difficult proposition. Customers are interested in incentives but this can be an expensive strategy with no guaranteed outcome of happiness. Installs and Upgrades are a perfect opportunity to give back to your customers. With a Benchmark Install or Upgrade experience your customers get one thing back that they really want: their time. Customers value experiences that are easy, get the job done, and involve friendly people. Benchmark wants this process to be as painless as possible for your customer. RDC customers are already off-campus and can be out of sight and out of mind. Make sure your RDC customers feel taken care with swift and smooth updates.   Benchmark knows your RDC customers want to move through this process quickly and we are here to achieve that. This type of attention reinforces that your bank or credit union values the customer experience and result in happier customers.
 
More Control
With Benchmark your customer has more control than ever. RDC customers were attracted to your RDC program because they were originally looking for an easier way to deposit checks into their account. They expect convenience, control, and care. With Benchmark’s Installs and Upgrades your customer gets to schedule their own install or upgrade. For customers who like to be in control, Benchmark can offer custom scheduling, working with their schedule, and a variety of scheduling options that best fit their needs.    
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More Support
Convenience and control seem to be a top priority to keeping your customers happy but these two take a backseat to the ultimate customer experience, fantastic IT support. While your customers love a DIY solution with convenience and ease, there has to be a safety net that is efficient and effective. Support can be a pivotal experience. Bad support can lead to frustrations, time wasted, and ultimately a route to lose customers. Benchmark’s Installs and Upgrades does support right with dedicated technicians handling your customer’s project with a friendly and helpful disposition. Benchmark technicians are on site and dedicated to providing your customer with a safe and comfortable atmosphere to conduct installs, upgrades, or provide any other support. Trust Benchmark’s Installs and Upgrades to treat your customer with the comfort and respect they deserve.