The key to keeping customers happy is adding value. Inserting value into an Install or Upgrade can be a difficult proposition. Customers are interested in incentives but this can be an expensive strategy with no guaranteed outcome of happiness. Installs and Upgrades are a perfect opportunity to give back to your customers. With a Benchmark Install or Upgrade experience your customers get one thing back that they really want: their time. Customers value experiences that are easy, get the job done, and involve friendly people. Benchmark wants this process to be as painless as possible for your customer. RDC customers are already off-campus and can be out of sight and out of mind. Make sure your RDC customers feel taken care with swift and smooth updates. Benchmark knows your RDC customers want to move through this process quickly and we are here to achieve that. This type of attention reinforces that your bank or credit union values the customer experience and result in happier customers.
With Benchmark your customer has more control than ever. RDC customers were attracted to your RDC program because they were originally looking for an easier way to deposit checks into their account. They expect convenience, control, and care. With Benchmark’s Installs and Upgrades your customer gets to schedule their own install or upgrade. For customers who like to be in control, Benchmark can offer custom scheduling, working with their schedule, and a variety of scheduling options that best fit their needs.
Convenience and control seem to be a top priority to keeping your customers happy but these two take a backseat to the ultimate customer experience, fantastic IT support. While your customers love a DIY solution with convenience and ease, there has to be a safety net that is efficient and effective. Support can be a pivotal experience. Bad support can lead to frustrations, time wasted, and ultimately a route to lose customers. Benchmark’s Installs and Upgrades does support right with dedicated technicians handling your customer’s project with a friendly and helpful disposition. Benchmark technicians are on site and dedicated to providing your customer with a safe and comfortable atmosphere to conduct installs, upgrades, or provide any other support. Trust Benchmark’s Installs and Upgrades to treat your customer with the comfort and respect they deserve.