Performing on-site installations and upgrades in this modern world have very clear obstacles. While Benchmark does accommodate on-site installations, our upgrades are routinely remote. Remote installation is a fantastic tool that Benchmark uses for almost all conversion or upgrade projects. Remote services have always been offered by Benchmark, but now more than ever remote options are essential. Offering remote installations and upgrades to your bank or credit union can improve transitions in core providers or even during mergers or acquisitions. Remote installation can also provide benefits for other offerings from your bank or credit union. Remote Deposit Capture (RDC) programs can require mass updates or installations. Instead of overwhelming your IT department, Benchmark’s remote installations provide an organized and efficient path for managing remote deposit capture programs. Remote installations and upgrades provide a faster and easier way for Benchmark to serve your bank or credit union and improve customer experiences for your end-users.
Benchmark strives for clear communication, transparency, and efficiency when it comes to providing the ultimate customer experience. We deploy a program that focuses on both communication and efficiency, ProTrac. ProTrac is mostly used to manage large RDC projects often involving mass installations or updates. While ProTrac helps Benchmark track project completion it can be a huge resource for our RDC management clients. Specifically designed to give you the most control, ProTrac updates in real-time as technicians complete each installation or update. Once in ProTrac, you have an entire dashboard at your fingertips. You can export information directly from ProTrac for custom date ranges and even just for that day. All of the capabilities of ProTrac are to ensure that your bank or credit union has optimal control over your RDC program without having to exhaust your resources.
Technicians On-site at Benchmark
Encountering support can often be a frustrating and challenging experience especially if support is outsourced. Benchmark prioritizes customer satisfaction and our biggest resource for ensuring a positive customer experience is our friendly dedicated technicians. We hand select our technicians based on experience but largely based on customer service backgrounds. Our emphasis on great communicators, patience, and helpful technicians also creates a strong community in our on-site dedicated RDC hub. With awesome Help Desk resources like Dan Samples and Joe Jones, our new technicians rely on our already awesome senior staff for guidance and feedback. Creating a learning and comfortable environment in Benchmark's on-site RDC hub for our technicians allows them to maximize productivity and clarity when assisting your end-users.