Explore Our Insights

​Providing efficient solutions in your bank or credit union is an impactful way to maintain positive customer experiences and growth. Offerings that keep financial institutions relevant and dynamic are programs like Remote Deposit Capture. Remote Deposit Capture (RDC) was created out of a need for an easier and faster way to serve customers. RDC has been experiencing a boom in popularity and has established its true value in 2021. RDC programs encapsulate the dedicated attention that customers expect in 2021 but also demonstrates the comprehensive and well-managed offerings can enhance the customer experience and attract growth. 

​Creating solutions that satisfy two very different departments inside your bank or credit union can seem impossible. Treasury departments and IT departments in financial institutions have important priorities but finding a solution that helps both departments simultaneously can be a challenge. However, Benchmark has created a custom solution, TraxIT, that delivers more control to your bank or credit union’s treasury department while relieving overwhelmed IT departments. TraxIT was first developed by Benchmark because there were huge gaps in Remote Deposit Capture (RDC) program management support. Through the creation of TraxIT, Benchmark has been able to support the success of both Treasury and IT departments with RDC program management. 

​While you can always expect a positive customer experience and reliable results, Benchmark strives to make each customer’s experience reflect our top standards. We utilize tools and resources to ensure that your bank, credit union, and end-user receive the best from Benchmark. Benchmark and the financial world have been experiencing a boom in remote deposit capture services. Utilizing a variety of tools and resources to keep our Installation and Upgrades process organized and efficient. Looking behind the scenes at these hidden gems in our Installs and Upgrades service will help demonstrate Benchmark’s commitment to providing the results you deserve. 

Benchmark prides itself on recruiting professionals we can trust. Encouraging growth from the first day to well into their career, Benchmark is always finding new ways to empower our staff. Benchmark’s Best for March, Malik Dailey, Senior Software Installer, has shown his commitment to growth and rising to the challenge. In his short time with Benchmark, he has earned a rise in the ranks moving from a Software Installer to a Senior Software Installer. His professionalism and fantastic attitude will help shine a path for incoming installers and will continue to light the way for our Projects Management department. 

​Investing in the continued health of your fintech devices is an impactful strategy, not only to ensure longevity from your devices but to also save money for your bank or credit union. Benchmark offers warranties, that reflect our repair programs, so that we can continue to provide quality and efficient service beyond fulfillment and installation. Benchmark warranties offer unique repair opportunities, quick recovery options, and even custom solutions. Harnessing Benchmark warranties and the programs offered, open new opportunities to increase ROI, redistribute resources, and ultimately save money for your financial institution.