Top 3 Solutions to Help Solve Check Scanner Troubles

​Managing your check scanners can come with the occasional technical issue whether you’re a bank or credit union or even a merchant utilizing remote deposit capture. Knowing common solutions when your device is in need will ensure you are optimizing ROI on your check scanner. Investing in high quality check scanners can help build efficiencies and increase competitive advantage in your business or financial institution. If our top three solutions below don’t seem to be doing the trick, you can always get helpful, friendly support from Benchmark’s Help Desk. Our advisors will troubleshoot and help get your check scanner functioning again. Our top three solutions for check scanner troubles are simple and straightforward and could end up saving you valuable time and money. 

Regular Cleaning
Often regular cleaning and maintenance are the fundamental keys to success when it comes to check scanner upkeep. Prioritizing check scanner cleanliness is a requirement for check scanner life longevity. If you haven’t been cleaning your check scanner regularly, you might be experiencing image quality issues, paper jams and blurry images. These can all be indicators that your check scanner is due for a cleaning.  A primary solution to these issues can be the use of cleaning cards or cleaning swabs on your check scanner. Remember check scanners should be cleaned regularly. Digital Check suggests cleaning your check scanner twice a month to help maintain check scanners. Taking the time to regularly clean your check scanner will promote longer life and higher functionality.
 
Checking for Obstructions in the Check Scanner Feeder
While cleaning cards are an easy solution for one common problem, if problems persist, you may need to take a closer look inside the check scanner. Removing the top cover of the check scanner allows you to get an inside look to see if there is anything blocking the check feeder track. Utilizing a check scanner spatula may help with getting deeper into the check scanner track and clearing any obstacles you may discover. This simple examination is an empowering way to solve possible check scanner issues. You gain a deeper understanding of how check scanners work, and an inside look keeps you aware of what impacts check scanner functionality.
 
Time for an Update
Even with regular cleaning and examining the ribbon for obstructions, you still may be experiencing check scanner troubles. The easiest way to ensure that your check scanner is functioning at max capacity is to keep your check scanner software up to date. Updates can be required for both the check scanner device driver software and the software the check scanner is communicating with. That could be either the teller application or your remote deposit capture (RDC) application. Identifying when your check scanner needs a device driver update can be hard to determine and may require some guidance from our Help Desk Advisors or our knowledgeable sales consultants. Troubleshooting with our experts will help you move towards a working check scanner over the phone, a repaired check scanner or possibly a replacement refurbished or new check scanner. Updating the teller application or RDC software may also help resolve your check scanner issue. Generally, if a teller application needs to be updated, the core provider that is used will need to be contacted to assist. If the RDC software needs an update, Benchmark’s help desk team can assist and update the software remotely and over the phone. If a merger or acquisition or even if a new RDC software update is released that requires many customers to be updated at once, our project team can asset. With remote installation options, your check scanner can experience a software update at your comfort and convenience. Updates help fortify your check scanner as a long-lasting financial device.