Building Efficiency with Financial Devices in Your Branch

​Understanding your customer’s experience while visiting a branch of your bank or credit union can help identify potential obstacles to customer satisfaction. One aspect that affects branch visits are transactional efficiency. Enhancing efficiency in transactions can be key to increasing customer satisfaction. Ensuring that your financial devices are updated and kept in an effective location are easy steps to improving transactions and will result in higher customer satisfaction. Strategic financial device procurement increases transactional efficiency. Optimize your financial devices for a simple but effective method to increase teller and branch efficiencies. 

​Teller Efficiency
Having the right banking technology available to your tellers is crucial in achieving efficient tellers. Currently, teller capture is growing in popularity and continues to be valuable to bank and credit union customers. Teller capture is the process of tellers scanning checks for the customer during the transaction. The advantages of teller capture include faster deposit times, more time to engage with customers and fewer issues with fraud. Check scanners and teller printers at a teller’s desk are a necessity to executing teller capture. To improve transactional efficiencies the teller workspace should be addressed as well. A decluttered desk improves teller productivity which positively impacts transactional efficiencies. If a teller’s area is cluttered, there can be a sense of being overwhelmed and can lead to distracted tellers. Sometimes clutter can come from the number of financial devices that are needed to conduct basic transactions. If financial device location is an issue, try a stackable check scanner and teller printer. With stackable options available from Canon, Digital Check, Epson and Panini, teller desk space doesn’t have to be completely dominated by financial technology. Access to financial devices that are stored and organized properly helps strengthen teller efficiencies and can boost customer satisfaction.  
 
Branch Efficiency 
Branch transformation for your bank or credit union is necessary to maximize financial institution efficiencies. Branch transformation is the process of evolving a branch of a bank or credit union into a more customer-oriented environment. These adjustments don’t have to include expensive renovations, but rather a focus on financial technology. Through high functioning financial devices equipped with the latest software updates, branch efficiencies can be accomplished. Guaranteed improvement to efficiencies is having the correct financial equipment. Check scanners and teller printers enhance teller efficiencies, but cash recyclers can provide more comprehensive branch efficiencies. Implementing banking technology like check scanners, teller printers and cash recyclers are crucial elements to creating branch efficiencies, but the software on these devices need to also be high quality. Check scanners and teller printers require installation or upgrades of software to maintain peak efficiencies. Individual installations and upgrades can be a long and expensive process. With Benchmark’s Installation and Upgrade services, your bank or credit union can have a custom and transparent method for seamless installations and upgrades. Cash recyclers need to be teller-friendly and easy to navigate for management. Cash recyclers can maintain easy navigation through a middleware application, CashWare, that assists with balancing, bill denominations and reporting. Combining the correct financial devices with the right software support can help provide a more customer-oriented and efficient environment resulting in higher customer satisfaction.