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​Mention IT support or Help Desk services to anyone and the same flood of horror stories come to mind. Whether it's in or out of work your customer has run into technical issues that they couldn't face alone. Your Remote Deposit Capture, RDC, customers have to trust that your bank or credit union will select Help Desk services that they can rely on. As the first part of our RDC Guide series, we will explore how our Help Desk services are successful not only with your customers but also with your financial institution. 

​When it comes to making your customers happy, one thing reigns supreme: positive customer experiences. When navigating customer happiness providing an easy and frictionless experience is extremely valuable. Banking customers have more options than ever to select traditional banking, mobile banking, or a hybrid of the two. When your customers are overwhelmed by options, you have the opportunity to stand out with the best experience in the market. Even the most isolated experiences like a Remote Deposit Capture, RDC, update for a customer can reveal how your bank or credit union prioritizes customers. With Benchmark’s quick and quality services like Installs and Upgrades, you can be assured in knowing that your customers will be happy with the attention and care they receive from your bank or credit union. 

Making mistakes is a part of any new process, but some mistakes you should never make twice. Building a foundation of proactive strategy to avoid mistakes will give you more control and achieve greater success with the installs and upgrades at your bank or credit union. Shaping your understanding of efficient and effective installs and upgrades clarifies what you need to do to avoid mistakes. Banks and credit unions have to meet and exceed customer expectations with every offering. A quick scheduled install with a friendly technician is the simplicity that Benchmark can provide and the quality service you deserve. Don’t wait to overcome mistakes in the installs and upgrade process, get ahead with Benchmark’s Installs and Upgrades.  

​Benchmark was established in the mid- ‘80s and Benchmark’s Best for June, Keith Finney, Senior Account Executive was close behind. Keith has been with Benchmark for over three decades. His legacy in the sales department has been and continues to be one of high-quality customer service, finding the perfect banking technology for your needs, and his willingness to always be a resource. Keith exemplifies Benchmark’s values with a positive attitude and a team-oriented spirit. Benchmark has been lucky to have this skilled professional for over thirty years. Without Keith, it just wouldn’t feel like Benchmark.  

​Modern customers have ever evolving demands based on comfort and ease. Banks and credit unions can have a hard time competing with the convenience of online banking. However, your bank or credit union can transform your branch into a future-oriented success driven institution. Prioritizing convenience, your bank or credit union could offer services outside of the branch to help compete with modern offerings. One offering that continues to rise in popularity is remote deposit capture or RDC. RDC programs have been transformative for branches by attracting new customers, keeping current customers happy and bringing their bank or credit union into the future.