Social Distancing & The Need for Remote Software Installations
Banking software in the branches or at your RDC merchant sites often requires an update or conversion. Just because social distancing is being practices does not mean your software changes need to be put on hold. Remote software installation services provide the support needed to seamlessly update or convert software all while not being on-site. This remote capability is a valuable feature because it offers the same capabilities of an on-site install with the added benefit of adhering to social distancing needs. Social distancing is an important part of keeping our community healthy. With remote software installations, there is an opportunity to address installation needs while remaining at a distance. Your employees in the branches and your RDC merchants will be satisfied knowing this piece of the business can still be satisfied during this time.
How Benchmark Can Help
Benchmark’s Remote Software Installations have been a part of our service offerings long before social distancing. This is a service that we have provided to banks and credit unions for years, so our team is well-versed on best practices for installing software remotely. With Benchmark’s Remote Software Installations, there is both transparency and open communication about the status of the install or conversion. We provide real-time updates and give you the power to check the status of the project at any time with our project management software, ProTrac. In providing a full-service remote installation, we install the necessary software and provide training to the user to make sure the software is running correctly and the user feels comfortable on their own with the new installation.
Upon completing our most recent Remote Software Installation project for RDC merchants, we received positive feedback. This was a customer who was very satisfied with our service and even exceeded their own expectations.
"We have been impressed by the level of commitment and service provided to our customers during this project. It has gone better than we expected, and we wouldn't hesitate to partner with you again in the future."
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