What is branch automation?
Branch automation is a process that bridges the gap from adequate customer service to anticipating customer’s financial needs with manageable technology. Well executed branch automation can include transformations that range from procurement and installation of the right hardware to centralizing all your branch’s cash recyclers. Branch automation is simply bridging the gap between technology and customer service. Stepping into the future of banking with bank automation should start with manageable technology and a commitment to serving your customers.
Why does branch automation matter?
Does serving your customer the best you can matter? Does creating the best branch possible matter? Serving your customers and enhancing the branch experience with examples of branch automation can be the first steps to creating a cutting-edge branch without an expensive technological overhaul. Branch automation can be made easy with the right partner. Not only does branch automation boost customer focused solutions, but also it can also attract customers to branches.
What can it do for your financial institution?
A major impact of branch automation is the effect on traffic in branches. Having the right hardware and software can decrease the time it takes to serve each customer. Automated machines that can handle basic processes for you can provide previously busy tellers the opportunity to help customers with more complex financial needs. This new approach of using technology to fortify customer service through branch automation attracts more customers to physically visit branches. With technology streamlining basic functions, the tellers are creating a more customized and extensive level of service. Repopulating branches with visitors is one of the only ways to combat online banking and online financial solutions.
“Branch automation is increasingly useful as a way to maintain foot traffic in physical locations as trends toward mobile and e-banking continue to rise.”
Branch Automation Transformation with Benchmark
Benchmark Technology Group specializes in being your partner in branch automation. We provide a one-stop shop for hardware with our life cycle services that handle procurement all the way to installation. We have a selection of top financial equipment that include printers, card scanners, check scanners and more. If there is trouble with your financial equipment hardware or software during your automation efforts, we offer Help Desk services that are equipped with well-versed experts. We offer an advanced middleware solution that connects your teller application to your cash recycler, CashWare. This application gives your back office the power to monitor and analyze cash transactions while providing your tellers with an easier way to interact with cash transactions. Branch automation does not have to be accomplished alone. Let Benchmark help you take the steps necessary to create branches that thrive with branch automation.