Benchmark’s Best: Pam Clem, Accounts Receivable Supervisor

​If you have ordered hardware, software or anything in between from Benchmark in the last few years, Pam Clem, Accounts Receivable Supervisor, has probably reviewed and approved that order. Benchmark is proud to offer a variety of hardware and software solutions to bring your bank or credit union into the future, but keeping paperwork organized requires the entire company's efforts. Pam plays an essential part in keeping operations smooth from behind the scenes.

What do you do in your job?
Accounting has been an interesting spot at Benchmark with the frequency of orders and invoices that come through. Pam manages a team of three as the Supervisor for Accounts Receivable. She functions as an internal gatekeeper, where she reviews all orders for correctness and if applicable, customer specifications but also her and her team provide help to customers with invoice questions after a sale. Pam has to be vigilant about details. She also helps coach and train staff creating sales orders. Her efforts help keep our customers satisfied and our operations flowing smoothly.
 
How long has Pam worked for Benchmark?
With over twenty years of experience in accounting and office administration, Pam is a huge asset to the Benchmark team. She started in a temporary position initially, but Benchmark offered her a permanent position where she thrived and ascended again to her current position as Accounts Receivable Supervisor. She has been with Benchmark for ten years.
 
Success Story
Pam's interaction with customers has made her a key element in how Benchmark builds relationships. Pam has been offering customer support in accounting for over a decade and has built lasting relationships. Due to remote work, Pam and a customer had to speak over the phone after spending several years of providing direct support for this customer. He commented on how great it was to finally talk with a person he had only been emailing for years and went on to praise her efforts on always keeping them satisfied.

Hobbies outside of work?
Working in accounting doesn’t really allow Pam to be super creative, so she enjoys other creative outlets. She loves home decorating, sewing, painting, bead working and other crafting activities. Her creativity and imagination allows her to explore different mediums, and she likes to dabble in all different kinds of crafting. With summer here, she plans to spend time at the pool swimming with her two sons and their families, including 3 grandkids.

​Favorite Food?
Pam enjoys cooking and her family grills a lot, especially in the summer. She actually has a chef in the family - her son! He works as a chef at a wonderful restaurant but still finds time to make her favorite food, Peruvian ceviche.   
 
What are you watching these days?
Pam loves movies. She couldn't pick one or two of her favorites but enjoys genres like sci-fi, comedy and classic black and white films. Even though Pam doesn't stream much, she has favorite shows that are fan-favorites. Her favorite shows include Seinfeld, MASH, Friends and Big Bang Theory. She loves a good laugh!