Benchmark’s Best: Hannah Wilkie, Office Administrator

Benchmark offers diverse services including lifecycle services that start from procuring devices to shipping or warehousing devices. This requires organized operations and employees who are dedicated to customers and providing the best service possible. Excelling on the client services team, Hannah Wilkie is a valuable team member keeping Benchmark operations efficient.

What do you do in your job?
Operating as the Office Administrator, Hannah offers support to her sales rep's customers during a transaction, oftentimes building strong relationships with both new and repeat customers. Her responsibilities range from supporting customers during a purchase to submitting the purchase to handling the payments. The span of her tasks demonstrates that she has to be quick on her feet and but also very attentive to any customer she helps.
 
How long has Hannah worked for Benchmark?
Benchmark is always finding new and effective ways to serve our customers for both hardware and software solutions. With this growth, creating a skilled team to support operations is essential. Hannah started in November 2018 and will be celebrating 2 years with Benchmark in November. Her efforts have been a vital part of keeping our operations organized and efficient.
 
Success Story
With 7 years of experience in customer relations and relationship building, Hannah has excelled as the Office Administrator. Providing this focused support to customers from banks and credit unions from all over the country allows her to connect with people from all walks of life. She is grateful for the knowledge she has gained through Benchmark and her coworkers. She extends her thanks to all the people at Benchmark who believed in her abilities and guided her with patience and understanding.
 
Hobbies outside of work?
Keeping people and operations organized is no new feat to Hannah who is a mother of three. When her hands aren’t full at home and work, she often likes to hang out with her family and relax. A beautiful day outside with her family is a favorite past time of hers.

​Favorite Food?
Hannah has some very classic dishes as her favorite foods. You honestly can’t beat the timelessness of Hannah’s favorite treats, which include both French fries and ice cream.
 
What are you watching these days?
With summer almost here, it’s time for some great summer TV. Hannah enjoys streaming and has recently been checking out the latest summer Netflix original: Outer Banks. She has not finished it, so no spoilers! But she says it seems good so far.