If your bank or credit union is feeling a little hesitant about integrating new financial technology, let Benchmark help get you started on your digital transformation journey. FinTech companies are pushing the limits of technology in the banking industry, and sometimes implementing this cutting-edge technology can be as risky as a werewolf on a full moon. Strategically approaching digital transformation is the key to growing success in your financial institution. Examining hardware digital transformation and software digital transformation will reveal that there is no need to be spooked about bringing your bank or credit union into the future.
Creating successful competitive advantages for your bank or credit union can be expensive and time-consuming. However, investing in the right banking technology, like check scanners, can be the missing component to achieving a successful competitive advantage. Check scanners provide a wide range of opportunities to get ahead of your competition. Implementing check scanners into your technology plan is a simple solution that can lead to maximizing your overall competitive advantage in multiple ways.
Ensuring a seamless transition during your bank or credit union’s install or upgrade is successful with the help from Benchmark’s Best for October, Ariel Finney, Project Administrator. Ariel has a great attitude and has been able to achieve so much in the Project Management department. Her role on the Project Management team is essential and often keeps Installs and Upgrade services highly functional and organized. With banking and Benchmark in her family, Ariel has always felt like part of the Benchmark Team.
There is a direct relationship between customer service and productivity in a financial institution. To understand this correlation, you need to identify the key components of high-quality customer services. Customer satisfaction and customer experience are key components of customer service. Banks and credit unions have to craft not only a welcoming atmosphere and ambiance but also provide efficient support for customers. Kronos produced a White Paper: 2019 Kronos Teller Line Study which cataloged attributes that impact customer bank preference: