How Teller Capture Equipment Impacts Customer Experience – And Why Your Branch May Need an Upgrade
Your bank or credit union needs its fleet of teller check scanners and printers to work seamlessly in the background while tellers complete transactions, get to know customers and pursue upselling opportunities. Technical glitches contribute to longer lines, associate discontent, and poor customer service.
The 30 seconds that's spent clearing a jam or restarting a scanner casts a shadow on your branch. A customer or member may wonder if the funds they’re depositing will hit their account; they may question the competence of your staff; and they may start thinking about alternatives—such as banking services offered at the big-box retailer they frequent.
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