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Like many banks and credit unions, you may have considered outsourcing help desk services in the past. Now, with the ongoing labor shortage impacting the availability of seasoned IT professionals, this option may be more strategic than ever for your organization. The Value of Outsourced Help Desk Services Help desk services impact both employee and customer satisfaction. We all know that a customer who is dissatisfied with banking services is likely to leave. So too is the case with employees who are consistently dissatisfied and frustrated with IT support. After too much frustration involved with broken applications or equipment, they may have a reason to leave.
In these times of limited resources, one key imperative of corporations everywhere is retention -- of both employees and key customers. Improving help desk services will have an incremental impact on both priorities. |
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