 Benchmark will be implementing our new ERP (Enterprise Resource Planning) system on September 1. Because of this, Benchmark will be closed for business on Friday, September 1 to review inventory to complete the final step of our system conversion.
As we move forward with our new system, you might notice slight changes to the look of your invoices, sales orders and purchase orders. If you currently use a document management system or OCR software for our documents, please note that you may need to plan for our revised forms. All the same information will be listed on the forms, but the location of the information on the forms might be in a different place. Our new system rollout will continue for the next couple of months. Future rollout features will include: online repair order generation, online ordering and a new online help desk. Look for more information on our website and social media for upcoming dates of when to expect those features to be ready for our customers. We are excited about this upcoming system change and hope you are too! If you have any questions about our new system and the features being offered in the coming months, please contact us at 470.865.6000.
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As we move towards our new ERP (Enterprise Resource Planning) system implementation date of September 1, we welcome you sharing any features or services you’d like to see to make it easier for you to place orders, process payments or manage our relationship.
Are you interested in paperless processing, electronic order approvals, electronic invoices, making electronic payments, viewing your order history, having a custom catalog for your organization? Any other ideas? We’d like to hear them. Our processes will run more smoothly, and you will have access to more information than you had before, but we would still like to hear how we can improve. We invite you to participate in our online survey to provide us with feedback. The survey is only a 3 question survey, and your feedback would be very helpful to us. We look forward to your candid feedback and are excited to show you our new system in a few months. Thank you! *Please Note: Benchmark will be closed Friday, September 1 to review inventory to complete the final step of our system conversion.  Fiserv recently released an update to their list of certified check scanners for their Source Capture Optimization (SCO) software. If you are in need of new scanners, please contact us for more information. The following check scanners have been discontinued from the certified list:
The following check scanners have been added to the list of certified scanners with the Branch channel of the SCO 6.4 release:
    The following check scanners have been added to the list of certified with the Merchant and Merchant Remittance channels of the SCO 6.4 release:
       Benchmark is moving to a new ERP (Enterprise Resource Planning) system early fall of 2017 (for more info please visit read our official announcement released last month here). With this new enhancement, we will be offering an eCommerce site for you and your customers to order things online at your convenience.
This new eCommerce site will allow for you to view your custom product catalogs, as well as review past orders, invoices and more. All products will be a button push away from being sent to your door! For our TraxIt users, TraxIt will be replaced with this new site. We will offer training on this new system and make sure everything is running smoothly before the conversion. You will continue to have access to TraxIt after our conversion to view past order history. We are in the process right now of looking for a few beta users to test the new system before it goes live for everyone. If you are interested in helping us make this new product successful, please email your account representative. As we progress through this planning phase, we will be contacting our TraxIt customers to schedule training sessions that will likely occur in August/September. If you have any questions about this upcoming upgrade, please feel free to contact Benchmark for more information.
 In order to provide you with better, faster and more convenient services, Benchmark is investing in a new ERP (Enterprise Resource Planning) system that is scheduled to be implemented by September 1, 2017.
We’ve evaluated a number of the leading systems used in our industry and have selected a web-based solution that is hosted by the provider. This means you will have 24/7 access to the system to place orders, initiate repairs, check on status of orders, view your order history and even have a optional custom e-commerce site that only includes your approved items. This new system will streamline many of our processes and will enable a paperless end-to-end environment. We hope that you find this transition beneficial, and we look forward to offering you continued customer satisfaction. If you have any questions or suggestions regarding this transition, please call us 470-865-6000 or email info@btg-us.com. Be sure to check back next month for additional details in our monthly ERP updates.  Benchmark will be attending the Jack Henry Gulf States User Group Spring Conference next month to showcase our branch automation products, as well as discuss branch transformation and technology migration capabilities. The show will be held May 8-10 in Orange Beach, Alabama.
Located in the vendor hall, Benchmark will be exhibiting the hardware, services and cash automation solutions needed to implement your branch automation strategy. We offer a variety of check scanner options for RDC and teller capture capabilities. We also offer different maintenance programs for your existing teller equipment. We will have information on a new instant issuance product, as well as a kiosk solution designed to move low-value, high-traffic teller transactions away from the teller line to provide an opportunity for a universal banker model. While at the show, be sure to ask us how we can assist with your technology upgrades and migrations. We can help with equipment and software upgrades throughout your institution’s footprint. If you would like to register to attend this event, you can do so here. We look forward to another great conference and to the opportunity to see our Gulf State customers again!
 Benchmark Technology Group and Panini will be exhibiting at the Retail Banking 2017 Conference next month held in Miami, Florida. By attending the show together, attendees will be able to see the full turnkey solution that our partnership can provide.
We will be showcasing the latest product from Panini, Cardmint FX. Cardmint FX is a printer that allows financial institutions to offer instant issuance of financial cards. With this new product, financial institutions will see an increase in customer satisfaction and more traffic into the branch. Benchmark will also be featuring CashWare Self Service Teller, an application that runs on ARCA’s myTeller, a self-service kiosk solution. myTeller increases efficiency by serving more customers quicker and with fewer internal resources. myTeller can perform low-value transactions that normally are performed on the teller line and provides the capability for your bank to adopt a universal banker model. The Retail Banking 2017 Conference will be held March 22-24, 2017 in Miami, Florida. Benchmark and Panini will be showcasing at Booth #501, so come check us out!  Craden has officially suspended new printer production after supporting the passbook printer demand for over 30 years. With this departure of support and products from Craden, Benchmark would like to remind customers that we continue to service and provide refurbished Craden products, including the Craden DP9. Please call to inquire about other Craden products and supplies.
In addition to Craden passbook printers, Benchmark also offers Wincor-Nixdorf (now Diebold Nixdorf) printers that are certified with many teller applications. These also offer high value, quality solutions to your passbook and document printing needs. Various models are available supporting single and shared serial and USB options. ABOUT BENCHMARK TECHNOLOGY GROUP For over 30 years, Benchmark Technology Group has been a leading provider of branch automation technology, software solutions, fulfillment and technology management services targeted for the finance industry. Benchmark customers include financial institutions of all sizes throughout the US and its territories. To learn more about Benchmark Technology's commitment to cash automation, please contact us at info@btg-us.com or 470-865-6000. |
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