Benchmark to exhibit at the Jack Henry Gulf States User Group Spring Conference 2018 next month4/11/2018  Pack your bags! Benchmark is heading back to the beach. Benchmark Technology Group will be attending the Jack Henry Gulf States User Group Spring Conference 2018 next month. The show will be held May 7- 9 in Orange Beach, Alabama.
Benchmark will be showcasing a variety of services and solutions that can help you achieve branch automation throughout your institution. We work with all the top-tier manufacturers to be able to provide you with the best products, including check scanners, teller printers, signature pads and more. We also offer different maintenance and repair programs for your equipment to ensure minimal downtime. Our Advanced Unit Replacement programs help get your replacement devices to you next day! We also provide a preferred cash automation solution, CashWare. CashWare is our middleware software that helps connect your recycler to your teller application. While at the show, be sure to also inquire about our project management services, which include technology upgrades, installs and deinstalls and migrations. Our business is able to manage all aspects of the technology in your branch, and we look forward to seeing you to discuss how we can help! If you would like to register to attend this event, you can do so here. We look forward to another great conference and to the opportunity to see our Gulf State customers again!
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 Benchmark Technology Group and Panini will again be co-exhibiting at the Retail Banking 2018 Conference next month held in Colorado Springs, Colorado. This will be the second year that Benchmark has teamed up with Panini to bring you the turnkey solutions that working with both companies can provide.
Benchmark will be featuring our middleware solution, CashWare. CashWare is middleware software that allows you to connect your recycler or dispenser to your teller application. Our team will be providing demos of CashWare to display the enhanced functionality our product can provide to your recyclers and dispensers. Be sure to check out a demo and see why our customers love using CashWare! We will also be showcasing the latest products from Panini, the Cardmint FX and the Vision neXt. The Cardmint FX is a specialized printer that allows financial institutions to offer instant issuance of financial cards. With this new product, financial institutions will see an increase in customer satisfaction and more traffic into the branch. The Vision neXt check scanner is Panini's latest check scanner solution and is a space-saving 100 or 160 documents per minute (dpm) device. If you want to see both Panini products in action, be sure to stop by the booth for a demo. The Retail Banking 2018 Conference will be held April 9-11, 2018 in Colorado Springs, Colorado. Benchmark and Panini will be showcasing at Booth #22, so come check us out!  Benchmark will be attending the Mid-South User Group Annual Conference next month to showcase CashWare, our cash recycler middleware that links your recycler to your core teller application. The show will be held October 11-13 in Orange Beach, Alabama.
Our team will be exhibiting in the vendor hall, as well as leading a breakout session titled, “Why Cash Recycling?” In this session, Joey Jackson (Benchmark’s VP of Cash Automation) will be discussing the benefits of cash recycling, how to choose the right recycler and information on CashWare, our middleware solution. If you are interested in utilizing cash recycling in your branches, you won’t want to miss this breakout session. We look forward to another great show and seeing all our MSUG customers again! See you in October!
 Benchmark will be implementing our new ERP (Enterprise Resource Planning) system on September 1. Because of this, Benchmark will be closed for business on Friday, September 1 to review inventory to complete the final step of our system conversion.
As we move forward with our new system, you might notice slight changes to the look of your invoices, sales orders and purchase orders. If you currently use a document management system or OCR software for our documents, please note that you may need to plan for our revised forms. All the same information will be listed on the forms, but the location of the information on the forms might be in a different place. Our new system rollout will continue for the next couple of months. Future rollout features will include: online repair order generation, online ordering and a new online help desk. Look for more information on our website and social media for upcoming dates of when to expect those features to be ready for our customers. We are excited about this upcoming system change and hope you are too! If you have any questions about our new system and the features being offered in the coming months, please contact us at 470.865.6000. As we move towards our new ERP (Enterprise Resource Planning) system implementation date of September 1, we welcome you sharing any features or services you’d like to see to make it easier for you to place orders, process payments or manage our relationship.
Are you interested in paperless processing, electronic order approvals, electronic invoices, making electronic payments, viewing your order history, having a custom catalog for your organization? Any other ideas? We’d like to hear them. Our processes will run more smoothly, and you will have access to more information than you had before, but we would still like to hear how we can improve. We invite you to participate in our online survey to provide us with feedback. The survey is only a 3 question survey, and your feedback would be very helpful to us. We look forward to your candid feedback and are excited to show you our new system in a few months. Thank you! *Please Note: Benchmark will be closed Friday, September 1 to review inventory to complete the final step of our system conversion.  Fiserv recently released an update to their list of certified check scanners for their Source Capture Optimization (SCO) software. If you are in need of new scanners, please contact us for more information. The following check scanners have been discontinued from the certified list:
The following check scanners have been added to the list of certified scanners with the Branch channel of the SCO 6.4 release:
    The following check scanners have been added to the list of certified with the Merchant and Merchant Remittance channels of the SCO 6.4 release:
       Benchmark is moving to a new ERP (Enterprise Resource Planning) system early fall of 2017 (for more info please visit read our official announcement released last month here). With this new enhancement, we will be offering an eCommerce site for you and your customers to order things online at your convenience.
This new eCommerce site will allow for you to view your custom product catalogs, as well as review past orders, invoices and more. All products will be a button push away from being sent to your door! For our TraxIt users, TraxIt will be replaced with this new site. We will offer training on this new system and make sure everything is running smoothly before the conversion. You will continue to have access to TraxIt after our conversion to view past order history. We are in the process right now of looking for a few beta users to test the new system before it goes live for everyone. If you are interested in helping us make this new product successful, please email your account representative. As we progress through this planning phase, we will be contacting our TraxIt customers to schedule training sessions that will likely occur in August/September. If you have any questions about this upcoming upgrade, please feel free to contact Benchmark for more information.
 In order to provide you with better, faster and more convenient services, Benchmark is investing in a new ERP (Enterprise Resource Planning) system that is scheduled to be implemented by September 1, 2017.
We’ve evaluated a number of the leading systems used in our industry and have selected a web-based solution that is hosted by the provider. This means you will have 24/7 access to the system to place orders, initiate repairs, check on status of orders, view your order history and even have a optional custom e-commerce site that only includes your approved items. This new system will streamline many of our processes and will enable a paperless end-to-end environment. We hope that you find this transition beneficial, and we look forward to offering you continued customer satisfaction. If you have any questions or suggestions regarding this transition, please call us 470-865-6000 or email info@btg-us.com. Be sure to check back next month for additional details in our monthly ERP updates. |
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