These are unprecedented times, and we want you to know that our thoughts are with all of you and your families.
Benchmark Technology Group is actively monitoring the development of the Coranavirus, specifically COVID-19, and the guidance being provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local governance. We are taking steps to ensure the health and well-being of our employees and their families while maintaining a pulse on the ongoing and evolving needs of our customers.
With that in mind, we’re providing you this update regarding the actions Benchmark has taken.
Working from Home:
To further protect our employees and their families from potentially spreading COVID-19, Benchmark has a “work from home” plan to be observed as needed. The plan has been developed to provide minimal disruption to day-to-day operations and maintain operations to service your needs. As part of this plan, we are managing a flexible work staff to support all our functions while accommodating our employees as best as possible. Our mission critical internal systems are cloud based providing access to authorized employees from anywhere at any time and our "Voice Over IP" phone systems give our employees local extension capabilities from anywhere in the world. This technology allows us to seamlessly offer working from home, a key objective in our Business Recovery Plan.
In February, we published a notice indicating COVID-19 might have an impact on the supply chain. Benchmark has extensive relationships with a key vendors, and we continue to work closely with them purchasing additional inventory when available to fulfill forecasted demand. As the situation continues to evolve, we will maintain communications with our vendors to assess any potential impact on our customer orders. Based on known demand, today we have inventory on-hand for all key lines of business, new and refurbished equipment. However, vendors cannot guarantee availability in this global supply chain due to no previous precedent for social and consumer behavior in this kind of a pandemic. Benchmark will work with our customers to quickly secure product when authorized and when available. We will update you in the event we anticipate any disruptions.
As a precaution, Benchmark has restricted all non-essential travel for all our employees. Our staff will continue supporting projects and providing remote support. Remote deposit software installations are not affected by travel restriction or our “working from home” program.
We want you to know that Benchmark is financially sound and operationally capable of supporting you during these challenging times, and we are confident in our ability to weather this storm. Thanks to our employees, Benchmark has a long standing reputation for being flexible, innovative and results oriented, and we will be responsive to this evolving situation and ask that we maintain communications between our organizations to be sure your needs can be fulfilled as expected.
Thank you for your loyalty and continued confidence and in Benchmark Technology Group!
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