These are unprecedented times, and we want you to know that our thoughts are with all of you and your families.
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Benchmark Technology Group is actively monitoring the development of the Coranavirus, specifically COVID-19, and the guidance being provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local governance. We are taking steps to ensure the health and well-being of our employees and their families while maintaining a pulse on the ongoing and evolving needs of our customers.
 
With that in mind, we’re providing you this update regarding the actions Benchmark has taken.

Working from Home:
To further protect our employees and their families from potentially spreading COVID-19, Benchmark has a “work from home” plan to be observed as needed. The plan has been developed to provide minimal disruption to day-to-day operations and maintain operations to service your needs. As part of this plan, we are managing a flexible work staff to support all our functions while accommodating our employees as best as possible. Our mission critical internal systems are cloud based providing access to authorized employees from anywhere at any time and our "Voice Over IP" phone systems give our employees local extension capabilities from anywhere in the world. This technology allows us to seamlessly offer working from home, a key objective in our Business Recovery Plan.
 
Product Availability:
In February, we published a notice indicating COVID-19 might have an impact on the supply chain. Benchmark has extensive relationships with a key vendors, and we continue to work closely with them purchasing additional inventory when available to fulfill forecasted demand. As the situation continues to evolve, we will maintain communications with our vendors to assess any potential impact on our customer orders. Based on known demand, today we have inventory on-hand for all key lines of business, new and refurbished equipment. However, vendors cannot guarantee availability in this global supply chain due to no previous precedent for social and consumer behavior in this kind of a pandemic. Benchmark will work with our customers to quickly secure product when authorized and when available. We will update you in the event we anticipate any disruptions.
 
Restricted Travel:
As a precaution, Benchmark has restricted all non-essential travel for all our employees. Our staff will continue supporting projects and providing remote support. Remote deposit software installations are not affected by travel restriction or our “working from home” program.
  
We want you to know that Benchmark is financially sound and operationally capable of supporting you during these challenging times, and we are confident in our ability to weather this storm. Thanks to our employees, Benchmark has a long standing reputation for being flexible, innovative and results oriented, and we will be responsive to this evolving situation and ask that we maintain communications between our organizations to be sure your needs can be fulfilled as expected.
 
Thank you for your loyalty and continued confidence and in Benchmark Technology Group!

Benchmark will be attending the Mid-South User Group Annual Conference next month.  The show will be held Oct 16-19 in Memphis, TN. Benchmark will be showcasing our RDC Technology Services, repair programs and CashWare, our cash recycler middleware that links your recycler to your core teller application.

Benchmark will be hosting a 30-minute session on Friday, October 18th at 10am titled, "How to Increase Your Cash Recycler ROI with CashWare." This session will show how the latest version of CashWare, CashWare v4, is designed with the latest banking trends in mind to provide flexibility to meet your ever changing customer engagements. CashWare v4 increases your ROI on your cash recyclers by releasing their full potential. Be sure to add this session to your itinerary - you won't want to miss it!

VP of Cash Automation Joey Jackson and Senior Account Executive Tim Wolfe will be representing Benchmark Technology Group at the MSUG Conference. We look forward to providing attendees with a free demo of the latest version of CashWare and to speak with Joey and Tim about how our technology services  can help your institution!

If you would like to register for this conference, you can do so here. We look forward to another great MSUG conference! See you in October!

Benchmark Technology Group will be attending the Jack Henry Annual Conference (JAC) & TechConnect next month. The show will be held October 7-10 in San Diego, CA. Benchmark will be showcasing a variety of solutions and services, including our project management services, repair programs, RDC conversion services and ongoing merchant support, software upgrades and installations and our cash automation solution, CashWare. 

Senior Account Executives Lincoln Bramlage and Keith Finney will be representing Benchmark Technology Group at the Jack Henry Annual Conference. Be sure to stop by booth #627 to learn more about our software and our technology management services! 

If you would like to register to attend this event, you can do so here. We look forward to a great conference in San Diego next month!

Benchmark Technology Group will be attending the Jack Henry Symitar Educational Conference & TechConnect next month. The show will be held​ September 16-19 in San Diego, CA. Benchmark will be showcasing a variety of services and solutions, including our RDC conversion services, repair programs, software installation services and our cash automation solution, CashWare. CashWare is our middleware solution that assists with connecting your teller application to your cash recyclers. Be sure to stop by booth 912 for a free demo of the latest version of CashWare, version 4!

VP of Cash Automation Joey Jackson and Account Executive of Software and Services Tom Ward will be representing Benchmark Technology Group at the Jack Henry Symitar Annual Conference.

If you would like to register to attend this event, you can do so here. We look forward to a great conference in San Diego next month!

Benchmark Technology Group was recently selected as a Top 10 Banking Tech Solution Provider of 2019 by MyTechMag. This honor earned Benchmark the cover feature for the March 2019 Banking Edition of the magazine. We are proud of the entire BTG team for helping contribute to this achievement!

MyTechMag's March 2019 Banking edition can be viewed here: 
https://www.mytechmag.com/magazine/2019/march/banking-edition/

Benchmark celebrated 33 years in business today, September 13, 2018! Thank you to all of our customers and employees for a wonderful 33 years of working together!

Benchmark was founded on September 13, 1985 by Don Barnes. Benchmark opened its doors in Roswell, GA to banks of all sizes. In the early years, Benchmark provided proprietary banking equipment systems to banks. Back then, Benchmark provided refurbished equipment only, such as Bunker Ramo, IBM and ISC banking systems.

In 1996, Benchmark branched into more product offerings that we still offer today, such as the project services and software development divisions, repair services and additional bank branch equipment. In the early 2000s, PCs became more prevalent in branches which changed the peripherals offered. Benchmark opened multiple depot centers in the northeast to accommodate repairs and specialized projects in the area.

In 2003, check scanner opportunities boomed after the Check 21 Act was passed in 2002. Benchmark worked with multiple banks and manufacturers to develop and release the first RDC check scanner fulfillment program in 2006. Within 3 years of the fulfillment program launching, Benchmark shipped over 30,000 scanners to fulfillment customers. At this time, Benchmark branched into the new equipment market - adding to the refurbished market we were already in.

After recognizing an increased demand for cash recycler technology in the new branch environments, Benchmark developed the middleware solution CashWare in 2009. CashWare was developed to meet the need for software that would allow financial institutions to install any cash recyclers without having to change their teller applications. Since then, CashWare has been recognized by the manufacturers as a leading middleware product, and cash recycler manufacturers send us their latest technology to be CashWare certified.
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Benchmark's products, services and software solutions are always changing to accommodate the changing technology landscape in financial institutions. Benchmark has expanded its facility four times throughout the years - always increasing in size and allowing for more employees. We have been growing since 1985 and can't wait to see what the next 33 years looks like. When asked about working with Benchmark since the beginning, SVP of Technical Services Tim Stobbe said, "Over the years, we've continually adapted to changes in technology and to the needs of our customers. Every day is different, and there's never been a dull moment."

Benchmark Technology Group will be attending the P3​ Fall Meeting next month. The show will be held September 23-26 in Lincoln, NE. Benchmark will be showcasing a variety of services and solutions, including our  repair programs, software installation services, project management services and our cash automation solution, CashWare. CashWare is our middleware software that assists with connecting your cash recycler to your teller application. VP of Cash Automation Joey Jackson and Senior Account Executive Keith Finney will be representing Benchmark Technology Group at the P3 Fall Meeting.

If you would like to register to attend this event, you can do so here. We look forward to a great conference and to for the opportunity to see our P3 customers!