 Fiserv recently released an update to their list of certified check scanners for their Source Capture Optimization (SCO) software. If you are in need of new scanners, please contact us for more information. The following check scanners have been discontinued from the certified list:
The following check scanners have been added to the list of certified scanners with the Branch channel of the SCO 6.4 release:
    The following check scanners have been added to the list of certified with the Merchant and Merchant Remittance channels of the SCO 6.4 release:
     
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 Benchmark is moving to a new ERP (Enterprise Resource Planning) system early fall of 2017 (for more info please visit read our official announcement released last month here). With this new enhancement, we will be offering an eCommerce site for you and your customers to order things online at your convenience.
This new eCommerce site will allow for you to view your custom product catalogs, as well as review past orders, invoices and more. All products will be a button push away from being sent to your door! For our TraxIt users, TraxIt will be replaced with this new site. We will offer training on this new system and make sure everything is running smoothly before the conversion. You will continue to have access to TraxIt after our conversion to view past order history. We are in the process right now of looking for a few beta users to test the new system before it goes live for everyone. If you are interested in helping us make this new product successful, please email your account representative. As we progress through this planning phase, we will be contacting our TraxIt customers to schedule training sessions that will likely occur in August/September. If you have any questions about this upcoming upgrade, please feel free to contact Benchmark for more information.
 In order to provide you with better, faster and more convenient services, Benchmark is investing in a new ERP (Enterprise Resource Planning) system that is scheduled to be implemented by September 1, 2017.
We’ve evaluated a number of the leading systems used in our industry and have selected a web-based solution that is hosted by the provider. This means you will have 24/7 access to the system to place orders, initiate repairs, check on status of orders, view your order history and even have a optional custom e-commerce site that only includes your approved items. This new system will streamline many of our processes and will enable a paperless end-to-end environment. We hope that you find this transition beneficial, and we look forward to offering you continued customer satisfaction. If you have any questions or suggestions regarding this transition, please call us 470-865-6000 or email info@btg-us.com. Be sure to check back next month for additional details in our monthly ERP updates.  Benchmark will be attending the Jack Henry Gulf States User Group Spring Conference next month to showcase our branch automation products, as well as discuss branch transformation and technology migration capabilities. The show will be held May 8-10 in Orange Beach, Alabama.
Located in the vendor hall, Benchmark will be exhibiting the hardware, services and cash automation solutions needed to implement your branch automation strategy. We offer a variety of check scanner options for RDC and teller capture capabilities. We also offer different maintenance programs for your existing teller equipment. We will have information on a new instant issuance product, as well as a kiosk solution designed to move low-value, high-traffic teller transactions away from the teller line to provide an opportunity for a universal banker model. While at the show, be sure to ask us how we can assist with your technology upgrades and migrations. We can help with equipment and software upgrades throughout your institution’s footprint. If you would like to register to attend this event, you can do so here. We look forward to another great conference and to the opportunity to see our Gulf State customers again!  Benchmark Technology Group and Panini will be exhibiting at the Retail Banking 2017 Conference next month held in Miami, Florida. By attending the show together, attendees will be able to see the full turnkey solution that our partnership can provide.
We will be showcasing the latest product from Panini, Cardmint FX. Cardmint FX is a printer that allows financial institutions to offer instant issuance of financial cards. With this new product, financial institutions will see an increase in customer satisfaction and more traffic into the branch. Benchmark will also be featuring CashWare Self Service Teller, an application that runs on ARCA’s myTeller, a self-service kiosk solution. myTeller increases efficiency by serving more customers quicker and with fewer internal resources. myTeller can perform low-value transactions that normally are performed on the teller line and provides the capability for your bank to adopt a universal banker model. The Retail Banking 2017 Conference will be held March 22-24, 2017 in Miami, Florida. Benchmark and Panini will be showcasing at Booth #501, so come check us out!  Craden has officially suspended new printer production after supporting the passbook printer demand for over 30 years. With this departure of support and products from Craden, Benchmark would like to remind customers that we continue to service and provide refurbished Craden products, including the Craden DP9. Please call to inquire about other Craden products and supplies.
In addition to Craden passbook printers, Benchmark also offers Wincor-Nixdorf (now Diebold Nixdorf) printers that are certified with many teller applications. These also offer high value, quality solutions to your passbook and document printing needs. Various models are available supporting single and shared serial and USB options. ABOUT BENCHMARK TECHNOLOGY GROUP For over 30 years, Benchmark Technology Group has been a leading provider of branch automation technology, software solutions, fulfillment and technology management services targeted for the finance industry. Benchmark customers include financial institutions of all sizes throughout the US and its territories. To learn more about Benchmark Technology's commitment to cash automation, please contact us at info@btg-us.com or 470-865-6000. Benchmark adds new leadership position created to expand focus and commitment to cash automation12/15/2016  Joey Jackson was appointed to Vice President of Cash Automation, a new position at Benchmark Technology Group. Joey has been with Benchmark for over 10 years and has worked in the finance industry for over 30 years, and his knowledge of cash automation has been huge asset. In his new position, Joey will take the strategic lead in developing Benchmark’s future cash handling related products and services. CashWare is recognized as an industry leader and a favorite among recycler manufacturers, core providers and tellers.
Throughout his career, Joey has had substantial installation and service experience and managed field engineering services for some of the largest banks in the southeast. He is highly skilled in equipment repairs, networks and operating systems and understands the mechanical operation of every cash recycler and dispenser supported in the industry. “Joey’s comprehensive knowledge in cash recyclers, teller systems and best practice cash handling procedures have made him a valuable resource to many customers and the company, ” said Jack Malinowski, chief technology officer at Benchmark Technology Group. “He’s well respected in the industry, appreciated by our customers and provides exemplary leadership to our staff. Joey has always been conscientious of customer needs, whatever the day or hour, and his hands-on experience has prepared him to continue development of innovative and reliable solutions.” ABOUT BENCHMARK TECHNOLOGY GROUP For over 30 years, Benchmark Technology Group has been a leading provider of branch automation technology, software solutions, fulfillment and technology management services targeted for the finance industry. Benchmark customers include financial institutions of all sizes throughout the US and its territories. To learn more about Benchmark Technology's commitment to cash automation, please visit www.btg-cashware.com and contact us at cwinfo@btg-us.com or 470-865-6000.  Alpharetta, GA – Benchmark continues to provide immediate support for the latest cash recyclers as they are introduced to the market. The CashWare product team has certified its support for the latest recycler making its debut in the US market. The LG CNS LTA-350 cash recycler has one the smallest footprints for a cassette based recycler and many features that will be attractive to institutions and their end-users. CashWare continues to provide feature-rich functionality for the devices supported by the CashWare software. All existing CashWare customers have immediate support for the new LG cash recycler.
“The CashWare supported devices list continues to grow with the expanding selection of cash recyclers on the market,” said Joey Jackson, CashWare product manager. “Utilizing CashWare as your middleware application allows you and your tellers to function efficiently and accurately saving you time and money. We found LG to be very responsive to suggestions we submitted to further enhance performance and functionality. Their onsite presence during our development ensured we fully understood the operation of the unit.” ABOUT BENCHMARK TECHNOLOGY GROUP For over 30 years, Benchmark Technology Group has been a leading provider of branch automation technology, software solutions, fulfillment and technology management services targeted for the finance industry. Benchmark customers include financial institutions of all sizes throughout the US and its territories. To learn more about Benchmark Technology's commitment to innovation and customers, please contact us at sales@benchmarktechnologygroup.com or www.btg-cashware.com or call us at 470-865-6000.  As banks and credit unions are formulating their branch transformation strategies for the new year, they are looking to embrace new technology to provide mobility within the branch or even at customer locations and casual public meeting places. The tablet is quickly becoming the preferred computing platform to offer mobile branch capabilities that empower bank personnel to promote products, assist clients with financial problems and provide information that helps consumers make an informed decision. Tablets also get a “thumbs up” from millennials who embrace emerging technology as quickly as it becomes available. Utilizing tablet technology in your branch transformation strategy can help bring customers back into the branch and encourage further discussion.
A number of financial institutions are currently planning or migrating their desktop computers and even laptops in favor of tablet technology. The early adopters of this strategy have deployed tablets throughout their branches to gain an edge in servicing their customers in non-traditional environments thus making it easier to sell products – anywhere, anytime. By severing their wired network connection in favor of Wi-Fi capability, tablets are penetrating the desktop computing landscape and helping reach customers in a new way. Developing a tablet-based computing platform is not without a new palette of challenges for IT managers. Physical security, network security, peripheral support and system management are all issues that need to be addressed as part of the strategy. It’s a fallacy to think tablets are the same as a PC or laptop. While the application may run, users can get stumped quickly with the touchscreen/keyboard aspects, when screens go blank, network connections drop or they can’t access peripherals. Benchmark can help bridge these issues and gaps in planning for a tablet environment. Benchmark has experience in imaging, configuring and deploying tablets and displacing desktop computers, as well as:
Benchmark’s cash automation applications and teller kiosk solutions already utilize tablets as an extensible technology that provides freedom of movement and immediate access to information and applications. Avoid the risks in developing a tablet strategy on your own, and find out how Benchmark Technology Group can assist you in your tablet technology migration. |
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