In order to provide you with better, faster and more convenient services, Benchmark is investing in a new ERP (Enterprise Resource Planning) system that is scheduled to be implemented by September 1, 2017.
We’ve evaluated a number of the leading systems used in our industry and have selected a web-based solution that is hosted by the provider. This means you will have 24/7 access to the system to place orders, initiate repairs, check on status of orders, view your order history and even have a optional custom e-commerce site that only includes your approved items.
This new system will streamline many of our processes and will enable a paperless end-to-end environment. We hope that you find this transition beneficial, and we look forward to offering you continued customer satisfaction. If you have any questions or suggestions regarding this transition, please call us 470-865-6000 or email firstname.lastname@example.org. Be sure to check back next month for additional details in our monthly ERP updates.