REPAIR PROGRAMS
Expert Repairs You Can Trust
Benchmark Technology Group offers a variety of comprehensive programs tailored to meet the needs of our customers.Benchmark’s highly skilled technicians not only repair the symptoms reported but also proactively address potential problems.
Benchmark is an authorized reseller and service center for all top-tier check scanner manufacturers. Benchmark also offers technical support to assist in troubleshooting or installation. Program registration includes an agreement and listing of the quantity and serial numbers of the units to be covered under the chosen service program.
Repair Programs Offered:
Depot Repair
AUR (Advanced Unit Replacement)
Customized Repair Programs
Expert Repairs You Can Trust
Repair Programs Offered:
Depot Repair
AUR (Advanced Unit Replacement)
Customized Repair Programs
Often projects are comprised of products sourced from different manufacturers. Benchmark’s procurement services include sourcing products from multiple sources while negotiating the best possible rates on behalf of the customer. As part of the service, Benchmark manages lead time to ensure all products arrive on time to meet installation schedules. The customer benefits from managing a single vendor and single invoice for all project equipment. Benchmark represents top tier options, leverages its aggregate volume discounts which benefit the customer and provides the convenience of shipping all equipment to its own warehouse facilities.
Expert Repairs You Can Trust
Repair Programs Offered:
Depot Repair
AUR (Advanced Unit Replacement)
Customized Repair Programs
Often projects are comprised of products sourced from different manufacturers. Benchmark’s procurement services include sourcing products from multiple sources while negotiating the best possible rates on behalf of the customer. As part of the service, Benchmark manages lead time to ensure all products arrive on time to meet installation schedules. The customer benefits from managing a single vendor and single invoice for all project equipment. Benchmark represents top tier options, leverages its aggregate volume discounts which benefit the customer and provides the convenience of shipping all equipment to its own warehouse facilities.
Items We Service:
- Transaction printers and check scanners
- Point-of-Sale Products: pin pads, card readers, signature pads and others
- PC and server hardware repair for all major brands of PC servers, laptops, storage equipment, MFPs, and printers
Items We Service:
- Transaction printers and check scanners
- Point-of-Sale Products: pin pads, card readers, signature pads and others
- PC and server hardware repair for all major brands of PC servers, laptops, storage equipment, MFPs, and printers
Items We Service:
- Transaction printers and check scanners
- Point-of-Sale Products: pin pads, card readers, signature pads and others
- PC and server hardware repair for all major brands of PC servers, laptops, storage equipment, MFPs, and printers
Exceptional Service + Peace of Mind
Ask about our 180-day warranty on every repair.
Exceptional Service + Peace of Mind
Ask about our 180-day warranty on every repair.
Exceptional Service + Peace of Mind
Ask about our 180-day warranty on every repair.
The average tenure of our technicians in the mechanical and electronic field is 15 years!
Depot Repair
The basic maintenance program provides customers with a service solution for equipment repair. This program is based on a fee structure of time and materials per incident, flat rate per incident or as an annual service agreement.
For customers with larger equipment inventory requiring more frequent service, Benchmark can provide an onsite depot repair program. Under this program, defective equipment is delivered to a predetermined customer facility or “depot,” where technicians repair, test and restock the equipment. This program is ideal for larger banks that routinely face equipment repair challenges throughout their organization.
Depot Repair
The average tenure of our technicians in the mechanical and electronic field is 15 years!
The basic maintenance program provides customers with a service solution for equipment repair. This program is based on a fee structure of time and materials per incident, flat rate per incident or as an annual service agreement.
For customers with larger equipment inventory requiring more frequent service, Benchmark can provide an onsite depot repair program. Under this program, defective equipment is delivered to a predetermined customer facility or “depot,” where technicians repair, test and restock the equipment. This program is ideal for larger banks that routinely face equipment repair challenges throughout their organization.
Depot Repair
The average tenure of our technicians in the mechanical and electronic field is 15 years!
The basic maintenance program provides customers with a service solution for equipment repair. This program is based on a fee structure of time and materials per incident, flat rate per incident or as an annual service agreement.
For customers with larger equipment inventory requiring more frequent service, Benchmark can provide an onsite depot repair program. Under this program, defective equipment is delivered to a predetermined customer facility or “depot,” where technicians repair, test and restock the equipment. This program is ideal for larger banks that routinely face equipment repair challenges throughout their organization.
AUR (Advanced Unit Replacement)
AUR (Advanced Unit Replacement)
The AUR program was designed to provide replacements for critical components and to ensure uninterrupted service and equipment protection beyond the standard warranty program. With the AUR, calibrated and tested replacement units are shipped for next day delivery to the specified location. AURs can be purchased in single or multiple 12-month increments.
Benchmark’s quality control measures ensure that each check scanner is carefully inspected by an experienced service technician. There is an extensive checklist of items that are inspected, tested and cleaned prior to the scanner being shipped to the customer.
The AUR program was designed to provide replacements for critical components and to ensure uninterrupted service and equipment protection beyond the standard warranty program. With the AUR, calibrated and tested replacement units are shipped for next day delivery to the specified location. AURs can be purchased in single or multiple 12-month increments.
Benchmark’s quality control measures ensure that each check scanner is carefully inspected by an experienced service technician. There is an extensive checklist of items that are inspected, tested and cleaned prior to the scanner being shipped to the customer.
The AUR program was designed to provide replacements for critical components and to ensure uninterrupted service and equipment protection beyond the standard warranty program. With the AUR, calibrated and tested replacement units are shipped for next day delivery to the specified location. AURs can be purchased in single or multiple 12-month increments.
Benchmark’s quality control measures ensure that each check scanner is carefully inspected by an experienced service technician. There is an extensive checklist of items that are inspected, tested and cleaned prior to the scanner being shipped to the customer.
Check Scanner Repair
Check scanner repair and service can include, but is not limited to:
- Verify the problem description, if applicable
- Clean and inspect the interior: remove any dust or debris
- Inspect the separator roller assembly, the feed and separator rings, the transport rollers and the transport belt (replace, adjust or clean as needed)
- Verify the U-track wall assembly, if applicable
- Check the camera mounts to see if they are loose or broken
- Clean all sensors and the cameras
- Verify endorser and print quality
- Calibrate and/or verify double-feed sensor
- Calibrate and/or verify camera image quality
- Verify MICR data
- Verify check feed
- Clean and inspect exterior covers
- Inspect for proper Model number and service labels
- Make any necessary repairs, as needed
Check Scanner Repair
Check scanner repair and service can include, but is not limited to:
- Verify the problem description, if applicable
- Clean and inspect the interior: remove any dust or debris
- Inspect the separator roller assembly, the feed and separator rings, the transport rollers and the transport belt (replace, adjust or clean as needed)
- Verify the U-track wall assembly, if applicable
- Check the camera mounts to see if they are loose or broken
- Clean all sensors and the cameras
- Verify endorser and print quality
- Calibrate and/or verify double-feed sensor
- Calibrate and/or verify camera image quality
- Verify MICR data
- Verify check feed
- Clean and inspect exterior covers
- Inspect for proper Model number and service labels
- Make any necessary repairs, as needed
Check Scanner Repair
Check scanner repair and service can include, but is not limited to:
- Verify the problem description, if applicable
- Clean and inspect the interior: remove any dust or debris
- Inspect the separator roller assembly, the feed and separator rings, the transport rollers and the transport belt (replace, adjust or clean as needed)
- Verify the U-track wall assembly, if applicable
- Check the camera mounts to see if they are loose or broken
- Clean all sensors and the cameras
- Verify endorser and print quality
- Calibrate and/or verify double-feed sensor
- Calibrate and/or verify camera image quality
- Verify MICR data
- Verify check feed
- Clean and inspect exterior covers
- Inspect for proper Model number and service labels
- Make any necessary repairs, as needed
Customized Repair Programs
Customized Repair Programs
Benchmark can also provide a custom support model that addresses the need to have device down time reduced to a minimum. Our service processes result in equipment performing “like new.” All work is guaranteed. Repairs can be initiated verbally, via email or on our website. We also offer technical support to qualify a problem prior to sending in a unit for repair. If you need a custom support model, please contact us for more information.
Benchmark can also provide a custom support model that addresses the need to have device down time reduced to a minimum. Our service processes result in equipment performing “like new.” All work is guaranteed. Repairs can be initiated verbally, via email or on our website. We also offer technical support to qualify a problem prior to sending in a unit for repair. If you need a custom support model, please contact us for more information.
Benchmark can also provide a custom support model that addresses the need to have device down time reduced to a minimum. Our service processes result in equipment performing “like new.” All work is guaranteed. Repairs can be initiated verbally, via email or on our website. We also offer technical support to qualify a problem prior to sending in a unit for repair. If you need a custom support model, please contact us for more information.
Need to buy new or refurbished financial equipment?
Request a quote today!
Did you know we buy used financial equipment?
Make money and clean out your branch closet!
new or refurbished
financial equipment?
Request a quote today!
Make money and clean out your branch closet!
Request a quote today!
Did you know we buy used financial equipment?
Make money and clean out your branch closet!