Four Decades of Operational Excellence: A Conversation With Tim Stobbe
By Zoe Tillman As Benchmark marks its 40th anniversary, we’re taking time to highlight the people who have shaped our journey. Today, we sat down with Tim Stobbe, senior vice president of Technical Services, who has been with Benchmark almost since the very beginning. He joined the company on Monday, December 1, 1986. Since then, Tim […]
Boost Productivity and Minimize Risk With a Branch Technology Health Check
By Aaron Hodge, Sales Manager When you take stock of your branch equipment this season, you might want to do more than just polish these devices. Branch equipment needs a periodic evaluation that includes regular maintenance to optimize its performance. Tellers and universal bankers rely heavily on check scanners, printers, and other devices to deliver […]
The Top 3 Ways Benchmark Can Improve Operations in Your Bank or Credit Union
In this hypercompetitive environment, banks and credit unions need to be nimble. Without the optimal level of operational and technological readiness, financial institutions will be less capable of making the right strategic moves. Banks and credit unions of all sizes need expert insights and guidance to evaluate opportunities and flawlessly execute their strategies. From understanding […]
Banking Industry Predictions for 2025
Benchmark Experts Discuss the Opportunities Ahead With 2024 in the rearview mirror, what can you expect in 2025? Growth. Last year, it might have been prudent to take a wait and see approach due to high interest rates and the uncertainty of the presidential election. Twenty twenty-five, however, is the year to take decisive […]
3 Ways Managed Device Services Can Help Banks and Credit Unions Cut Costs
By John Manganiello Director, Project Services, Benchmark Technology Group, Inc. As industry veterans predict a year of mergers and acquisitions, many financial institutions are taking steps to improve their resilience and agility as they contend with reduced deposits and higher interest rates. Many of them seek to become more agile to take advantage of emerging tech […]
What’s Next in Banking? 2024 Predictions From Your Branch Transformation Partner
Benchmark’s Predictions, From Interest Rates to Services and Devices 2023 proved tough for financial institution (FI) leaders. As banks and credit unions faced mounting pressures due to inflation, regulatory considerations, and higher interest rates, it got more challenging to stay on course with technology investments. However, we believe bankers will find 2024 to be a much better […]
How Teller Capture Equipment Impacts Customer Experience – And Why Your Branch May Need an Upgrade
Your bank or credit union needs its fleet of teller check scanners and printers to work seamlessly in the background while tellers complete transactions, get to know customers and pursue upselling opportunities. Technical glitches contribute to longer lines, associate discontent, and poor customer service.The 30 seconds that’s spent clearing a jam or restarting a scanner […]
Purchasing Refurbished Banking Equipment: An Overlooked Best Practice of Banks and Credit Unions
Many leaders at banks and credit unions have never fully explored the advantages of purchasing refurbished banking equipment. However, in today’s business environment, this option must be considered, especially as you strive to keep your branches running smoothly and stay on track with new technology rollouts, conversions or upgrades that modernize your financial institution and […]
Keep Banking Customers Happy With Installs & Upgrades
When it comes to making your customers happy, one thing reigns supreme: positive customer experiences. When navigating customer happiness providing an easy and frictionless experience is extremely valuable. Banking customers have more options than ever to select traditional banking, mobile banking, or a hybrid of the two. When your customers are overwhelmed by options, you […]
Mistakes To Avoid With Your Installs and Upgrades
Making mistakes is a part of any new process, but some mistakes you should never make twice. Building a foundation of proactive strategy to avoid mistakes will give you more control and achieve greater success with the installs and upgrades at your bank or credit union. Shaping your understanding of efficient and effective installs and upgrades clarifies […]