Benchmark was established in the mid- ‘80s and Benchmark’s Best for June, Keith Finney, Senior Account Executive was close behind. Keith has been with Benchmark for over three decades. His legacy in the sales department has been and continues to be one of high-quality customer service, finding the perfect banking technology for your needs, and his willingness to always be a resource. Keith exemplifies Benchmark’s values with a positive attitude and a team-oriented spirit. Benchmark has been lucky to have this skilled professional for over thirty years. Without Keith, it just wouldn’t feel like Benchmark.
Modern customers have ever evolving demands based on comfort and ease. Banks and credit unions can have a hard time competing with the convenience of online banking. However, your bank or credit union can transform your branch into a future-oriented success driven institution. Prioritizing convenience, your bank or credit union could offer services outside of the branch to help compete with modern offerings. One offering that continues to rise in popularity is remote deposit capture or RDC. RDC programs have been transformative for branches by attracting new customers, keeping current customers happy and bringing their bank or credit union into the future.
Efficient banking attracts customers and creates more growth opportunities. However, discovering strategies to optimize in your bank or credit union can be difficult. Instead, find ways to simplify and optimize with services you already need like Remote Deposit Capture services or Install and Upgrade services. Utilizing Benchmark's Install and Upgrade services delivers a superior customer experience while still finding ways to optimize for success. Optimization for your bank or credit union is easy with Benchmark's Installs and Upgrades.
Benchmark is known for top-quality products, services, and solutions with a strong customer experience. Providing the best customer service possible also elevates Benchmark’s offerings. Our team members strive to provide the best customer service possible with special attention to solving problems and friendliness. Combining our strengths, Benchmark seeks to always deliver results with care. Our Help Desk service is a fantastic example of how Benchmark utilizes our strengths to deliver top-rated services. Dive deep into how Benchmark can provide the very best in Help Desk services for your bank or credit union. Benchmark’s Help Desk provides your bank or credit union with banking technology, troubleshooting, and even can help with Remote Deposit Capture services like Installs and Upgrades for mass conversions. Help Desk gets top ratings from partners and customers due to these key elements.
Benchmark is successful because of our quality resources. One of our most valuable resources is the dedicated team that keeps Benchmark operating smoothly and efficiently. Benchmark utilizes technology in our operations but still relies on qualified specialists to ensure accuracy. One of our most essential specialists is Benchmark’s Best for May, Connie Ward, Invoicing Specialist. She helps connect customers with our product through accuracy and attention to detail.
All Remote Deposit Capture, RDC, programs across all banks and credit unions have one thing in common, check scanners. However, how your bank or credit union approaches check scanner technology could be a critical element in the success of your RDC program. Keeping check scanners current with the latest updates on your core software or a new equipment installation could improve user experiences, save your IT department time, and could grow your RDC program.
From your personal technology to banking technology, getting the best from your device depends on how you use it. Optimizing your banking technology is all about matching features with use. Banks and credit union can achieve higher ROIs on check scanners or teller printers simply by implementing the right technology in the right environment. With teller capture or remote deposit capture (RDC), often times matching environment to scanner can be difficult. This article in our Check Scanner Guide Series will shed some light on how to best assign device to environment. However, Benchmark wants you to always have all of the information to make your decision so please reach out to our team to help find the best check scanner for your needs.
Inviting new technology into any environment can create frustration. Changes to your banking technology can have you reeling from negative past experiences. With these previous experiences in mind, Benchmark specifically designed a middleware application, CashWare, that streamlines your processes for cash recyclers. The design of CashWare makes it very easy to work with from all perspectives. With a friendly dedicated support team, easy navigation, and fleet monitoring capabilities every department in your bank or credit union will benefit from CashWare. After you start using CashWare you will see how it simplifies the complex and how your tellers will love it.
Check scanners and teller printers are reliable financial equipment but encountering an issue in your device is frustrating. If you are a part of Benchmark’s Repair Program, you get to see the dedicated work from our technicians firsthand. If not in the Benchmark Repair Programs, if you have ordered any refurbished check scanners or printers, Benchmark technicians worked hard to repair and recover those devices. Technicians are a foundational part of Benchmark’s success and we would like to celebrate Service Technician, James Lennon, as Benchmark’s Best for April.
Creating an integrated strategy of success for your bank requires in-depth analysis and dedicated resources. However, maximizing the operational success in your bank or credit union is an ambitious goal to achieve on your own. Serving your customers is a priority but not successfully executing an operational upgrade could negatively impact your customers. Execute improved operations with ease when utilizing services and solutions from Benchmark. Benchmark can help make a positive impact on operations in your bank or credit union with these top 3 easy ways. Explore how each service or solution can get your bank or credit union on the path to maximizing operational success.