Accommodating growing customer needs should be a priority to banks and credit unions. Keeping up with evolving customer demands is not always conducive to a traditional bank or credit union environment. More technology in branches may accommodate some consumer needs but often further action is required to satisfy customers. Branch transformation is a focused change that integrates technology and retail banking spaces. These changes make branches more appealing to customers while optimizing banking technology.
Zachary Stevens is a vital part of keeping Benchmark’s software products high functioning and continuing customer satisfaction. His efforts on the software development team extend into helping preserve our exceptional software products like CashWare. Benchmark engineered CashWare, a middleware application that helps cash recyclers communicate with teller applications. By designing our own product, we can identify and assist with the real needs of tellers in banks and credit unions quickly and efficiently. CashWare is teller-friendly and easy to use for the end-user, but maintaining and perfecting CashWare requires knowledgeable engineers like the September Benchmark’s Best, Zachary Stevens, Software Engineer.
The future of banking is technology but procuring the right banking technology is the key to bringing your bank or credit union into the future. Financial technology is experiencing a boom with emerging tech like crypto-currency and artificial intelligence, but these options often present more risk than reward. To strategically bring your financial institution into the future starts with high-quality financial devices. Financial devices can help shape the future of your operations and often improves customer satisfaction. These top five financial devices can help bring your bank or credit union into the future.
Keeping up with the latest tech can be a challenge in traditional banking. But steps into digital transformation don’t have to involve complicated and expensive technology. Often simply optimizing programs you offer can help bring that transformation. Remote Deposit Capture, RDC, programs are on the rise because of customer convenience and its efficiency. Managing RDC programs requires managing a lot of moving parts including hardware, software, new users, shipping, locations and other factors. These details can have a huge impact if not managed effectively. With Benchmark’s TraxIT, our online fulfillment tool, successfully managing your RDC program is finally made easy.
Benchmark is dedicated to bringing you the best in fintech including refurbished devices. We have an incredible Service Team that handles the technical aspect of reviving these devices. In-depth technical and fintech experiences as well as an incredible work ethic make our Service Team stand-out. One woman encompasses all of these aspects as Service Supervisor, Chai Bavongkhoun. She is an essential part of keeping our refurbished or AUR devices in great condition and at the highest standard.
With social distancing becoming a way of life, remote services are on the rise. Remote services are services done from a remote location. Some remote services have been implemented due to the new safety parameters, but Benchmark has been perfecting remote services for years. After hundreds of customers and thousands of installs, Benchmark's Remote Software Installation service is at the top.
Banking that focuses on the future often requires Retail operations managing a huge scope of priorities. Cash operations inside a bank or credit union can often be the pain point that continues to pull focus from these priorities. Even if cash recycling is implemented, troubleshooting systems or tricky software can cause operational delays and impede success. CashWare is a user-friendly middleware application that was made to keep cash automation simple and successful.
Check scanners and teller printers are a key device in any bank or credit union. We understand the seriousness of investing in technology by selecting check scanners and printers, and we want to help maximize your financial device’s productivity. Increasing a check scanner or teller printer’s productivity is directly tied to device health. Focusing on prolonging the life of your check scanner or teller printer will result in optimizing your ROI for financial devices. Focus on these easy tips that can help in achieving the best ROI out of your check scanner or teller printer!
Getting you the best devices and solutions would only be possible through assessing your needs with a knowledgeable salesperson. Tim Wolfe, Senior Account Executive, is a perfect example of the type of dedicated care that our salespeople supply. The relationships he has built inside and outside of Benchmark show that he is committed to the relationship and your best interest. As an employee, Tim is an ideal asset to have because of his commitment to providing his best not only for Benchmark's customers, but also to Benchmark as a company. We are proud to feature him for this month’s Benchmark’s Best!
Instilling the importance of quality service is a priority for all departments at Benchmark. Customer satisfaction is a key part of what makes Benchmark successful. Keeping our customers satisfied continues beyond just the initial sale. Benchmark's Help Desk services are ready and available to assist in any device issues our customers may encounter. Going above and beyond to ensure customer satisfaction is a priority to the Help Desk team. Check out these top 5 things you need to know about Benchmark’s Help Desk when evaluating if utilizing our services is right for you!