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The Three Operational Advantages Your Bank or Credit Union Needs in 2023

1/18/2023

 
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Predictions for 2023 are in. From the rise of chatbots to tougher consumer privacy regulations and embedded finance, these predictions point to one thing—the need for banks and credit unions to be nimble in the face of certain change. Without the optimal level of operational and technological readiness, financial institutions will be less capable of making the right strategic moves.

Banks and credit unions of all sizes need expert insights and guidance to evaluate opportunities and flawlessly execute their strategies.

From understanding new technologies or business models, to choosing and implementing new technology, training staff and reallocating resources, banks and credit unions can benefit from a technology partner. This partner can offer these key services to help organizations tackle what may be on the horizon while executing on current initiatives:
  • Professional services from project management to help desk support
  • Implementation of technology that automates processes
  • Access to the technology they need to maintain the status quo​ ​

​​Operational Advantage 1: Professional Services

A technology partner who serves leading banks and credit unions can help your organization keep pace with innovation and navigate complex challenges specific to your business operations and goals. For example, the capabilities a trusted partner can bring to a large-scale technology conversion or upgrade can be very valuable. Consider the challenge facing a bank that’s upgrading teller capture systems and converting to a new core system across multiple branches and regions.  

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How Teller Capture Equipment Impacts Customer Experience – And Why Your Branch May Need an Upgrade

12/22/2022

 
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Your bank or credit union needs its fleet of teller check scanners and printers to work seamlessly in the background while tellers complete transactions, get to know customers and pursue upselling opportunities. Technical glitches contribute to longer lines, associate discontent, and poor customer service.

The 30 seconds that's spent clearing a jam or restarting a scanner casts a shadow on your branch. A customer or member may wonder if the funds they’re depositing will hit their account; they may question the competence of your staff; and they may start thinking about alternatives—such as banking services offered at the big-box retailer they frequent.


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Purchasing Refurbished Banking Equipment: An Overlooked Best Practice of Banks and Credit Unions

9/28/2022

 
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Many leaders at banks and credit unions have never fully explored the advantages of purchasing refurbished banking equipment. However, in today’s business environment, this option must be considered, especially as you strive to keep your branches running smoothly and stay on track with new technology rollouts, conversions or upgrades that modernize your financial institution and enhance its competitiveness.
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For every bank or credit union, having the right hardware is business critical, whether it’s scanners, teller printers or signature pads. You need to make sure every device functions effectively every day so that customer interactions happen seamlessly. Malfunctioning or insufficient quantities of equipment can frustrate tellers and customers, taking the focus away from the customers’ needs and hampering operational efficiency and growth.
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However, with supply chain challenges caused by the ongoing pandemic and inflation, it might be harder to acquire devices that were easy to find a year ago. Plus, prices and surcharges are increasing at dizzying rates. Competition for new equipment is heating up, with some organizations hoarding equipment by acquiring a “just-in-case” supply. The good news? Buying new is not the only option.


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The Power of Managed Services: 3 Advantages of Outsourcing Help Desk Services for Banks and Credit Unions

5/12/2022

 
Like many banks and credit unions, you may have considered outsourcing help desk services in the past. Now, with the ongoing labor shortage impacting the availability of seasoned IT professionals, this option may be more strategic than ever for your organization.

The Value of Outsourced Help Desk Services

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Help desk services impact both employee and customer satisfaction. We all know that a customer who is dissatisfied with banking services is likely to leave. So too is the case with employees who are consistently dissatisfied and frustrated with IT support. After too much frustration involved with broken applications or equipment, they may have a reason to leave.

In these times of limited resources, one key imperative of corporations everywhere is retention
-- of both employees and key customers. Improving help desk services will have an incremental impact on both priorities.


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How Cash Automation Lessens the Impact of Labor Shortages for Banks and Credit Unions

4/7/2022

 
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​There seems to be no end in sight to the current labor shortages in banks and credit unions. This labor challenge can negatively impact a financial institution's operational performance. The intense competition for workers and high turnover rates suggest hiring new people might not be the only solution to today's workforce challenges. Ultimately, banks and credit unions should find ways to make work easier and require fewer people. That means they should examine existing processes and identify those that are ripe for automation.

​A good place to start is cash management.

Automating cash management can help busy branches maintain operational efficiency despite the labor crunch. Cash automation removes the hassle of counting cash.  There's no need for dual counting and recounting because the solution quickly and accurately counts and secures cash and helps tellers stay in balance throughout the day. As a result, this solution helps your financial institution adapt to today's ongoing labor shortage, which many believe is part of a larger demographic shift.


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RDC Guide: The Importance of Installs and Upgrades

7/21/2021

 
​Remote Deposit Capture programs have to execute each step of the process quickly and flawlessly. From logistics to procurement to installation RDC program management requires being organized and resourceful. Utilizing resources that reflect your level of care can be the most challenging part. Our RDC management offers solutions that can support fulfillment, logistics, and a custom site to centralize all of your RDC management needs. However, if there is not an efficient installation process your customer won’t remember all of the work your financial institution put in if the installation process is frustrating. This last step can often be the interaction that leaves the most impactful impression. Whether it's rude technicians or slow installs, don’t let your bank or credit union ignore the importance of swift and painless installs. We provide seamless remote software with friendly technicians who are also there to support your user. This type of dedication and care will stand out to your RDC customer and reflect success and organization on your RDC program.        
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RDC Guide: How to Select Successful Help Desk Services

6/28/2021

 
​Mention IT support or Help Desk services to anyone and the same flood of horror stories come to mind. Whether it's in or out of work your customer has run into technical issues that they couldn't face alone. Your Remote Deposit Capture, RDC, customers have to trust that your bank or credit union will select Help Desk services that they can rely on. As the first part of our RDC Guide series, we will explore how our Help Desk services are successful not only with your customers but also with your financial institution. 
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Keep Banking Customers Happy With Installs & Upgrades

6/21/2021

 
​When it comes to making your customers happy, one thing reigns supreme: positive customer experiences. When navigating customer happiness providing an easy and frictionless experience is extremely valuable. Banking customers have more options than ever to select traditional banking, mobile banking, or a hybrid of the two. When your customers are overwhelmed by options, you have the opportunity to stand out with the best experience in the market. Even the most isolated experiences like a Remote Deposit Capture, RDC, update for a customer can reveal how your bank or credit union prioritizes customers. With Benchmark’s quick and quality services like Installs and Upgrades, you can be assured in knowing that your customers will be happy with the attention and care they receive from your bank or credit union. 
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Mistakes To Avoid With Your Installs and Upgrades

6/14/2021

 
Making mistakes is a part of any new process, but some mistakes you should never make twice. Building a foundation of proactive strategy to avoid mistakes will give you more control and achieve greater success with the installs and upgrades at your bank or credit union. Shaping your understanding of efficient and effective installs and upgrades clarifies what you need to do to avoid mistakes. Banks and credit unions have to meet and exceed customer expectations with every offering. A quick scheduled install with a friendly technician is the simplicity that Benchmark can provide and the quality service you deserve. Don’t wait to overcome mistakes in the installs and upgrade process, get ahead with Benchmark’s Installs and Upgrades.  
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Benchmark’s Best: Keith Finney, Senior Account Executive

6/7/2021

 
​Benchmark was established in the mid- ‘80s and Benchmark’s Best for June, Keith Finney, Senior Account Executive was close behind. Keith has been with Benchmark for over three decades. His legacy in the sales department has been and continues to be one of high-quality customer service, finding the perfect banking technology for your needs, and his willingness to always be a resource. Keith exemplifies Benchmark’s values with a positive attitude and a team-oriented spirit. Benchmark has been lucky to have this skilled professional for over thirty years. Without Keith, it just wouldn’t feel like Benchmark.  
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