Cash automation technology is bringing banks and credit unions into the future of teller operations. There is more time to focus on building relationships with customers when there is a successful cash automation strategy implemented. Managing devices, analytics and software requires unique and individual attention that can be hard to supervise if not in a centralized system like CashWare Advisor. Paired with our popular middleware solution, CashWare, CashWare Advisor provides a dedicated solution to cash automation operations and can give your bank or credit union more control of your cash flow.
Benchmark offers diverse services including lifecycle services that start from procuring devices to shipping or warehousing devices. This requires organized operations and employees who are dedicated to customers and providing the best service possible. Excelling on the client services team, Hannah Wilkie is a valuable team member keeping Benchmark operations efficient.
Performing habitual cleaning on your check scanner is important in maintaining a clean and high-performing device. Cleaning the inside of your check scanner is easy and you can find video resources to help you on Benchmark’s YouTube channel. Keeping the inside clean is essential but cleaning the outside of your check scanner is now another important maintenance must-do. Protecting your check scanner with these sanitation tips will help ensure the health of your device and community.
Offering the service of Remote Deposit Capture, also known as RDC, can often have a lot of moving parts. Procuring devices, shipping to merchants and ensuring that the end-users have the hardware and software needed to be up and running are just some of the obstacles that banks and credit unions face when managing RDC programs. Starting these programs and ensuring a successful ongoing program requires focused support and maintenance. Benchmark’s online fulfillment tool, TraxIT, has a lot to offer when it comes to managing and maintaining a successful RDC program in your bank or credit union. These top features of TraxIT show how to not only manage your RDC program but also build a successful RDC program. Request a demo of TraxIT today!
While some industries have shut down or slowed, banking is an essential business. The software technology in your branches or at the RDC merchant sites still needs updating, troubleshooting or converting during this time. Social distancing can create obstacles for these installations and assistance when trying to do them in-person. With services like Benchmark’s Remote Software Installations, updates and installs are completed remotely and status reports can be monitored from your branch, main office or even at home!
Mergers for banks and credit unions are very common. Achieving success and cohesion when your bank or credit union experiences a merger can be where challenges arise. Toolbox HR’s article Best Ways to Ensure a Productive Transition after a Merger explores three major points in any merger that can effect employees. After examining this article, it is clear that these three major points can be applied to the operational obstacles a bank or credit union must conquer after a merger.
We are thrilled to celebrate Patricia Mapes, Project Manager, as our next employee featured as “Benchmark’s Best.” Patricia, known as Trish, has been a vital part of our CashWare department, not only in her dedication to solving problems but also in her depth of experience. Benchmark is lucky to have Trish on our team because of her extensive knowledge she gained in her past experiences.
RDC in the financial world stands for Remote Deposit Capture. First introduced in 2004, Remote Deposit Capture has grown to be a huge aspect of the banking business. Understanding this will provide more insight on how to develop or implement RDC programs in your bank or credit union. RDC could ultimately open new avenues of profit and attract new customers.
Optimizing your bank or credit union’s branch doesn’t have to go to extremes, like turning into a VR bank or offering AI tellers, but it can instead focus on manageable change. Branch automation is the key to transforming your branch into a modern financial institution.
Check scanners come in all different colors, shapes, sizes, connectivity options, feeder size and more. Understanding the difference between single feed scanners vs. auto feed scanners can be a great way to narrow down the options and make your purchasing decision easier. Some examples of single feed check scanners include: Digital Check CX30, Panini i:Deal, Digital Check SmartSource Micro Elite and Panini mi:Deal. Some examples of auto feed check scanners include: Panini Vision X, Digital Check TS240 and Epson CaptureOne. Check out our Productpage for even more options!