MANAGED IT SERVICES FOR BANKS
Empower your teams to focus on more strategic priorities while we handle all your device management needs, from technology installations, upgrades and fulfillment to repairs and lifecycle services.
REQUEST A CONSULTATION
Get Ahead of Resource Challenges With Banking Technology Solutions
Branch automation and branch transformation projects can put a strain on resources. We offer managed device services that free your teams from routine tasks, infrequent large-scale projects and everything in between.
When you need:
- Hardware & Software Conversions
- Teller Capture Refresh
- RDC Refresh
- New Branch Openings
- Acquisition Upgrade Services
- Install Simplicity (Optipack™)
When you need:
- RDC Onboarding Services
- New Equipment Needs
- Consumables Replenishment
- Merchant Procurement
When You Need:
- Branch Closings
- Equipment Decommissioning
- Teller Refresh
- RDC Refresh
- Acquisition Upgrade Services
When you need:
- Fleet Efficiency Management
- Service Level Up-Time
- Certified Quality Repair
- Dispersed Repair Cost Containment
- Warranty Consolidation
Expert Resources, Nationwide Reach
Installation Services & Logistics
We ensure that the equipment and software that powers your bank or credit union is tested, configured and up and running—at the right place and time. This support is crucial as you execute new services, initiate bank branch transformation projects, upgrade systems, or refresh facilities.
Whether it’s during the workday or after hours, our technicians ensure your systems are up and running on time. Let Benchmark help with:
- On-site and remote installation
- System conversion services
- Bank IT support services/managed IT for banks
- Scalable helpdesk/contact center services
Fulfillment Services
Keep systems and services up and running with the right devices and supplies at the right time. With a dedicated project manager and an advanced fulfillment application, you’ll gain the insights you need to boost efficiency and control costs, whether it’s for your Remote Deposit Capture (RDC) Program or the technology in your branches. Let us be a part of your branch transformation strategy.
Our warehouse is conveniently located near FedEx and UPS distribution centers, and we have fulfillment partners in major metro areas. As a result, we guarantee timely delivery of assets:
- 3PL optimization, including returns management
- Customer services support
- Inventory management and warehousing
- Consumables replenishment
- Custom ecommerce solutions and branded packaging
- Lifecycle Sustainability
Repair Services
Our highly skilled technicians are certified and readily available to support your branches’ and commercial customers’ hardware and equipment maintenance. You can be confident that they will address the symptoms reported as well as any potential problems. Our team also provides technical support to assist in troubleshooting or installation.
We are OEM-certified to repair a variety of check scanners, printers, signature pads and other banking equipment. We’re also certified to repair PC and server hardware for all major brands of PC servers, laptops, storage equipment, MFPs, printers and plotters. Our services include:
- Standard manufacturer and extended warranty repairs
- Repair programs including AUR (Advanced Unit Replacement),
- Annual Service Agreement, and Standard Rate Repair
- Customized repair programs
Lifecycle Sustainability Services
Improve asset performance throughout your branch network. Take advantage of our economies of scale and product expertise to manage procurement, installation, maintenance, decommissioning and responsible device disposal.
Our systems track each customer’s assets by manufacturer, model, serial number, and quantity. We store media with sensitive data in higher-security areas. Reporting and logistics are simple and easy as we support your financial institution with:
Procurement
- Warehousing and inventory management
- Warranty management
- Decommissioning
- Secure data destruction
- Refurbishment
- Recycling, with option for chain of custody protocols and Certificate of Destruction
Accelerate Branch Transformation
With our expertise in banking technology and logistics, you can confidently extend the capabilities of your team.
About Benchmark
Benchmark Technology Group, Inc. has been serving highly regulated industries, including banking and the public sector, since the 1980s. We have assisted many organizations in migrating to new technologies and business models to offer best-in-class service and convenience. Our expertise in warehousing, fulfillment, and equipment repair is valued across many industries.