Benchmark Technology Group

Home | Contact Us | Client Login

800.554.4582

Maintenance and Service

Warranties and Repairs

Benchmark Technology Group offers a variety of maintenance/service programs tailored to meet the needs of our customers. These programs help to protect our customers’ interests by providing reliable and efficient services to reduce the impact of equipment downtime.

Maintenance/Service Programs:

Depot Repair
Advanced Unit Exchange

Fee Structure:

Time and Materials per Incident
Flat Rate per Incident
Annual Service Agreement

Depot Repair:
The basic maintenance program provides customers with a service solution for equipment repair. This program is based on a fee structure of time and materials per incident, flat rate per incident, or as an annual service agreement. For customers with larger equipment inventory requiring more frequent service, Benchmark Technology Group can provide an onsite depot repair program. Under this program, defective equipment is delivered to a predetermined customer facility or “depot”, where technicians repair, test, and restock the equipment. This program is ideal for larger banks that routinely face equipment repair challenges throughout their organization.

AUR (Advanced Unit Replacement):
The AUR program was designed to provide replacements for critical components and to ensure uninterrupted service and equipment protection beyond the standard warranty program. With the AUR, calibrated and tested replacement units are shipped for next day delivery to the specified location. AURs can be purchased in single or multiple 12-month increments.

To enroll in Benchmark Technology Group’s Service Programs:

Contact a Benchmark Technology Group Account Executive or call 800.554.4582
Provide a list of the equipment you would like to enroll. This information will be used to ensure that we maintain the necessary inventory levels.
Registration information will be prepared and a customer number will be assigned.
Complete the registration process by signing the agreement.
Instructions on how to initiate a Service Order will be provided upon completion.

Service Programs and Scanners