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Help Desk Support
Remote Deposit Capture (RDC) is considered an important service for banks to offer their business customers. Banks have found that as their RDC install base matures, the number of technical support calls from business customers also increase. Benchmark Technology Group offers a HELP DESK SUPPORT PROGRAM to provide support to business customers ensuring their satisfaction with the bank’s valuable RDC service.
Benchmark’s Help Desk ensures your customers receive immediate professional support from service representatives who thoroughly understand remote deposit technology. Their skills and state-of-the-art diagnostic tools allow them to quickly identify and solve problems, leaving the customer with a pleasant and noteworthy experience.
Calls handled by Benchmark’s Help Desk include:
- New installations
- Training new users
- Scanner connectivity issues
- Configuration problems
- Incorrect browser settings
- Program and device conflicts
- Corrupted or incompatible drivers
- Scanner and program error messages
- Image quality problems
- Feeding and transport problems
RDC Help Desk Benefits
| Enables rapid launch and expansion of RDC programs. |
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| Allows banks to focus on driving revenue versus handling the technical support needs of business customers. |
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| All top-tier check scanner models are supported. |
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| Replacement check scanners are shipped overnight if deemed defective. |
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| Costs savings realized through reductions in support resources as well as repair costs. |
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| Highly skilled technicians provide reliable service and quick resolutions to equipment problems. |
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| Reduces the number of merchant capture calls received by the bank’s IT department. |
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| Increases responsiveness to merchant customers and improves customer satisfaction levels. |
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| In-house industry experience in check processing standards and exception handling protocols. |
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| Authorized Service Provider for top-tier scanner manufacturers. |
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| Support for new remote deposit capture software rollouts. |
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| Coverage for vacations, acquisitions and other staffing fluctuations. |
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Contact Benchmark Technology Group to learn more about the advantages of augmenting your bank’s staff with Benchmark’s RDC Help Desk Support Program. We can design a program that meets your bank’s specific needs.
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