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Case Studies
Taking Care of Checks...A merchant capture case study from United Southern Bank
Monday through Thursday, United Southern Bank (USB) of Hopkinsville, Ky. closes all eight of its branches at 4:00 p.m. On Friday, the bank, which was founded in 1888 as Bank of Trenton, stays open until 5:00; however, the bank's employees could not leave until much later. Check processing and settlement were keeping bank employees in the office for an additional two to four hours each day and delaying the availability of funds to the bank's important business customers.
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BAI Retail Delivery RETAILUTION Case Study
Top 50 Bank Automates New Account Openings, Creates Consistent Branch Experience Following Recent Acquisitions
The successful integration of disparate technologies within banks' branch networks following M&A activity is a common challenge that was recently experienced by a large bank following its acquisition of two financial institutions. The bank implemented an account automation software that seamlessly integrated with its existing core system to ensure that whenever a customer walked into any of its 160 branches, the account opening process would be consistent, providing the highest level of customer service.
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